topic Re: Locked out in Get Support

Locked out

AD24 — Wed, 05 Jan 2022 12:07:14 GMT

message

"PUK"exhausted -you have exhausted all attempts to unlock your SIM.

What do we do now?!?!?

Re: Locked out

ChuckYeah — Mon, 16 Sep 2019 12:49:26 GMT

What was the original message? What kind of phone?

Re: Locked out

Triguy — Mon, 16 Sep 2019 13:01:01 GMT

Did you switch from another provider ?

Re: Locked out

AD24 — Mon, 16 Sep 2019 13:02:02 GMT

iphone 5

Re: Locked out

AD24 — Mon, 16 Sep 2019 13:02:23 GMT

we did not

Re: Locked out

DL888 — Mon, 16 Sep 2019 13:35:39 GMT

If you get locked out, then you will need to contact the Mod, they will likely give you a personal unlock code for your SIM.

Re: Locked out

AD24 — Mon, 16 Sep 2019 14:11:10 GMT

thank you.

Are they prompt in responding? I need this addressed ASAP!

Re: Locked out

GinYVR — Mon, 16 Sep 2019 14:15:08 GMT

@AD24It seems it will take a moderator 48+ hours to get back to you.

Re: Locked out

AD24 — Mon, 16 Sep 2019 14:36:13 GMT

Really, 2 days+ without a phone during a work week! Yikes! Maybe this plan is not a great solution

Re: Locked out

darlicious — Mon, 16 Sep 2019 20:56:36 GMT

@AD24 wrote:
Really, 2 days+ without a phone during a work week! Yikes! Maybe this plan is not a great solution
@AD24 you should check your pm box ....mod response times are speeding up considerably....fingers crossed.

Re: Locked out

Luddite — Wed, 25 Sep 2019 15:55:35 GMT

@AD24 wrote:
Really, 2 days+ without a phone during a work week! Yikes! Maybe this plan is not a great solution

I'm sure you have resolved this situation by now. If you ever have a repeat, and don't want to wait for the moderators, buy a new SIM then Change SIM in your self serve account. PM SIMs have no lock when new.