topic Re: Transfer number problem -- need to "Contact Us" in Get Support

Transfer number problem -- need to "Contact Us"

kathmoe — Wed, 05 Jan 2022 12:07:12 GMT

I just activated my Public Mobile SIM yesterday and tried to transfer my cell number to the new SIM. I got a text from Public Mobile saying that I need to go to the website and click on "Contact Us" to complete the activation. But there is no "Contact Us" on the website. How do I get in touch to complete the transfer?

Re: Transfer number problem -- need to "Contact Us"

will13am — Mon, 16 Sep 2019 12:18:50 GMT

@kathmoe, the moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.

Re: Transfer number problem -- need to "Contact Us"

DL888 — Mon, 16 Sep 2019 12:31:44 GMT

Chat with SIMon...it can open a ticket for you.

Re: Transfer number problem -- need to "Contact Us"

davincial — Tue, 17 Sep 2019 05:58:44 GMT

You need to send a private message to the moderator