topic Re: Sim card in Get Support

Sim card

Lyla — Wed, 05 Jan 2022 12:07:05 GMT

When I try to activate the sim card, it says that the number is invalid. I have typed it correctly.

Re: Sim card

LovesToPM — Mon, 16 Sep 2019 02:45:34 GMT

@Lyla wrote:
When I try to activate the sim card, it says that the number is invalid. I have typed it correctly.

Did you already try several times?

If yes, you might to need wait an hour and try again.

Before doing so, clear your browser cache and retry with incognito mode.

Re: Sim card

hairbag1 — Mon, 16 Sep 2019 02:45:45 GMT

@Lyla wrote:
When I try to activate the sim card, it says that the number is invalid. I have typed it correctly.

Is this a new sim ? Where did you get it from ?

Re: Sim card

Lyla — Mon, 16 Sep 2019 02:46:57 GMT

Yes, it's a new Sim. I got it from Public.

Re: Sim card

Lyla — Mon, 16 Sep 2019 02:48:12 GMT

I have tried twice but both times what I entered was correct.

Re: Sim card

LovesToPM — Mon, 16 Sep 2019 02:56:26 GMT

@Lyla wrote:
I have tried twice but both times what I entered was correct.

Do the 19 digits printed on both the card holder and SIM card match?

Sim card was ordered directly from Public Mobile?

Edit: My bad. It's 19 digits, not 15

Re: Sim card

hairbag1 — Mon, 16 Sep 2019 02:50:36 GMT

Click the ? in the bottom right corner of this page. Type "sim activation" and follow instruction. Good luck.

Re: Sim card

Lyla — Mon, 16 Sep 2019 02:52:56 GMT

I used the 19 digits on the back of the Sim card and on the card that it was attached to that was sent to me by Public in the mail.

Re: Sim card

Lyla — Mon, 16 Sep 2019 02:56:13 GMT

That's what i did in the first place and it tells me that the sim is invalid.

Re: Sim card

Lyla — Mon, 16 Sep 2019 02:56:43 GMT

Yes, they match.

Re: Sim card

LovesToPM — Mon, 16 Sep 2019 02:57:43 GMT

@Lyla wrote:
That's what i did in the first place and it tells me that the sim is invalid.

If the 19 digits printed on both the card holder and SIM card match

and the SIM card was ordered directly from Public Mobile, then you should contact Moderators as stated by @hairbag1

Re: Sim card

Lyla — Mon, 16 Sep 2019 02:59:27 GMT

How do I contact the moderators?

Re: Sim card

darlicious — Mon, 16 Sep 2019 03:00:08 GMT

@Lyla wrote:
I have tried twice but both times what I entered was correct.

@LovesToPM is absolutely correct. Whether or not you made a mistake or the pm site is being glitchy you must wait one hour between attempts. Not having a clear browser is enough to trigger the site to malfunction and render that SIM card message. Clear browser and secret mode are a must.

Re: Sim card

LovesToPM — Mon, 16 Sep 2019 03:00:13 GMT

@Lyla wrote:
How do I contact the moderators?

To submit a ticket to Moderators, click on the green Question Mark (at bottom right).

Type "submit a ticket" or "contact us" to get started.

Re: Sim card

darlicious — Mon, 16 Sep 2019 03:07:09 GMT

@darlicious wrote:
@Lyla wrote:
I have tried twice but both times what I entered was correct.
@LovesToPM is absolutely correct. Whether or not you made a mistake or the pm site is being glitchy you must wait one hour between attempts. Not having a clear browser is enough to trigger the site to malfunction and render that SIM card message. Clear browser and secret mode are a must.

@Lyla I'm just noting the time...one hour has not past since your first post. If you have already made 2 tries and then reached out for help you would still have a little over half an hour to wait to make a legitimate try with your browser clear and secret mode.

Re: Sim card

Lyla — Mon, 16 Sep 2019 03:11:17 GMT

How do you use secret mode?

Re: Sim card

LovesToPM — Mon, 16 Sep 2019 03:16:17 GMT

@Lyla wrote:
How do you use secret mode?

Click on the 3 dots at top right of your browser. You can open a new incognito/private window.

Re: Sim card

darlicious — Mon, 16 Sep 2019 03:18:02 GMT

@Lyla wrote:
How do you use secret mode?

On a tablet or laptop the top right corner has 3 horizontal lines. Click it secret/ incognito mode will show up. Click and your screen will darken.

This is also where you can clear the history on your browser.

Re: Sim card

computergeek541 — Mon, 16 Sep 2019 03:18:12 GMT

@Lyla wrote:
When I try to activate the sim card, it says that the number is invalid. I have typed it correctly.

I've compared some Public Mobile sim cards side-by-side, and sometimes, the all digits can be same as as another except for maybe the last 1 or 2 digits. I can't imagine that someone woudl do this on purpose as there would be nothing to gain, but it's quite possible that someone could have activated that sim card previously in error.

Re: Sim card

Jb456 — Sun, 05 Apr 2020 00:56:02 GMT

Stay safe