topic Re: Unable to receive Text messages in Get Support

Unable to receive Text messages

lornebeaton — Wed, 05 Jan 2022 12:06:48 GMT

I currently returned to Canada from the US and I'm unable to receive text messages. Any suggestions?

Thanks,

Lorne

Re: Unable to receive Text messages

dabr — Sun, 15 Sep 2019 21:21:42 GMT

@lornebeaton wrote:
I currently returned to Canada from the US and I'm unable to receive text messages. Any suggestions?

Thanks,
Lorne

That's a glitch in the PM system. It can take upto a day for your texting to start working once you've used the US roaming and returned to Canada.

Re: Unable to receive Text messages

sdcaron — Wed, 25 Sep 2019 16:07:17 GMT

Hi Lorne,

I had exactly same issue few weeks ago.

You have to change preferred network type.

Go to settings, networks & internet, mobile network, preferred network type and then pick beteween 2G, 3G or LTE. Pick the recommended one.

This fixed my isseu.

Hope it's works for you too.

Sylvia

Re: Unable to receive Text messages

computergeek541 — Wed, 25 Sep 2019 20:07:40 GMT

@sdcaron wrote:
Hi Lorne,
I had exactly same issue few weeks ago.
You have to change preferred network type.
Go to settings, networks & internet, mobile network, preferred network type and then pick beteween 2G, 3G or LTE. Pick the recommended one.
This fixed my isseu.
Hope it's works for you too.
Sylvia

This message thread doesn't have anything to do with a phone settings issues. The issue presented relates to a know bug in the Public Mobile systems that caues incoming text messaging to stop working.