topic Re: Is it possible to block to exceed mobile data on public mobile not just on my phone? in Get Support

Is it possible to block to exceed mobile data on public mobile not just on my phone?

Ladislav — Wed, 05 Jan 2022 12:06:40 GMT

I am coming from Fido, where it is not possible to block additional charges when data limit is exceeded which is ridiculous for me. I simply do not want to exceed my data and I want mobile operator to stop data connection.

I wanted to ask if Public Mobile supports that feature, it is one of the major deciding factor to me.

Thank you

Re: Is it possible to block to exceed mobile data on public mobile not just on my phone?

Alex888 — Sat, 06 Apr 2019 06:18:35 GMT

@LadislavYou will never be charged extra fees for anything. When you run out of data you just can't use it anymore, you will not be charged.

If you want to use more you have to go into your self-serve account and purchase more data, data addons will stay on your account until they have been used, they never expire.

Re: Is it possible to block to exceed mobile data on public mobile not just on my phone?

RobertQc — Sat, 06 Apr 2019 06:18:44 GMT

@Ladislav

This is the beauty of a pre-paid service. There are no overages because you only get what you paid for. Once you run out of data you no longer have data. If you don't have a "long distance" plan (anything outside your province / city / canada wide, canada-us, etc) plan you canno't call long distance. Its a standard warning for everyone. The system also warns you when you get close to running out of data with text messages.

There are never any extra charges ever.

If you need to add extra minutes because you used yours up

Or if you need more data because yours is gone
Or you need to call usa because you don't have canada-us you can do it in self serve or dial 611 to make a payment then add an add-on

Re: Is it possible to block to exceed mobile data on public mobile not just on my phone?

srlawren — Sun, 07 Apr 2019 00:29:51 GMT

@Alex888 @RobertQc to more succinctly answer @Ladislav's question, you could have gone with "yes--do nothing, done"

Re: Is it possible to block to exceed mobile data on public mobile not just on my phone?

RobertQc — Sun, 07 Apr 2019 03:41:03 GMT

@srlawren wrote:
@Alex888 @RobertQc to more succinctly answer @Ladislav's question, you could have gone with "yes--do nothing, done"

@srlawren I thought of doing that, but some details are always good 🙂