topic Re: text messages in Get Support

text messages

Tee1 — Wed, 05 Jan 2022 12:06:31 GMT

im able to send txt however im not receving any. help please!

Re: text messages

GR — Sun, 15 Sep 2019 15:20:25 GMT

@Tee1 did you just port your phone number? Start by restarting your phone!! Are you able to receive calls?

Re: text messages

ShawnC13 — Sun, 15 Sep 2019 15:22:05 GMT

@Tee1 wrote:
im able to send txt however im not receving any. help please!

Ok, a couple of things did you just port a number in? If no have recently purchased the US roaming package and have it expire?

Re: text messages

Tee1 — Sun, 15 Sep 2019 15:22:10 GMT

No i didnt just port my number. iv restarted twice now. yes im receiving calls

Re: text messages

Tee1 — Sun, 15 Sep 2019 15:23:17 GMT

yes my US roaming package just expired today!

only thing different everything else has been in placed forever

Re: text messages

GR — Sun, 15 Sep 2019 15:24:22 GMT

@Tee1 I'll let @ShawnC13 explain that one!

Re: text messages

Anonymous — Sun, 15 Sep 2019 15:29:03 GMT

@GR wrote:
@Tee1 I'll let @ShawnC13 explain that one!

Sounds like you know the answer. Take it away.

Re: text messages

GR — Sun, 15 Sep 2019 15:31:40 GMT

@Tee1 it's a known bug in the system that the day after your 10 day roaming option expires you can't receive any text. Hopefully public mobile will fix it someday. By probably midnight tonight it will start working by itself!

Re: text messages

Tee1 — Sun, 15 Sep 2019 15:47:02 GMT

crazy! hopefully they figure this out soon.

thank you

Re: text messages

Anonymous — Sun, 15 Sep 2019 15:53:54 GMT

@Tee1 wrote:
crazy! hopefully they figure this out soon.
thank you

Not likely.

After midnight ET of your day 11, try texting. If not still then try airplane mode. If not still then try restart. If you're willing, report back what worked when. You may not have to do anything. So we'll see.

Re: text messages

Tee1 — Mon, 16 Sep 2019 17:33:09 GMT

I had to restart my phone this morning before it started working again. so much inconvenience!

Re: text messages

Anonymous — Mon, 16 Sep 2019 21:37:30 GMT

@Tee1 wrote:
I had to restart my phone this morning before it started working again. so much inconvenience!

Thanks for the update. Now we know a restart is indeed needed.