topic Won't let me change my bankcard in Get Support

Won't let me change my bankcard

garyellis1980 — Wed, 05 Jan 2022 12:06:23 GMT

I want live person

Re: Won't let me change my bankcard

Anonymous — Fri, 05 Apr 2019 19:31:57 GMT

@garyellis1980 wrote:
I want live person

There is no "live person" support here. It's all done here or by private message.

What part of attempting to change your bank card won't let you?

Re: Won't let me change my bankcard

geopublic — Fri, 05 Apr 2019 19:40:36 GMT

@garyellis1980 wrote:
I want live person

Click the My Account buttom top right of this page.

1) Login to Selfserve, click Payment tab.
2) Below "One Time Payment" and "Manage Auto Pay" options there is a very small link
"Manage my card - Update or remove my Credit or Visa debit card"
3) two options are available: "Replace this credit card" and "Remove this credit card"

Use "Replace this credit card" to update the CC info

Hope this helps!

Re: Won't let me change my bankcard

Lieux — Fri, 05 Apr 2019 19:43:04 GMT

@garyellis1980 a écrit :
I want live person

Did you try with 611?

And if you still want help you can write a message to the moderator who have access to your account here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem. But waiting time is few hours to 2 days. Be patient.

Re: Won't let me change my bankcard

stonechucker — Fri, 05 Apr 2019 19:52:57 GMT

@Lieux, are you suggesting a real person via 611? That's been fully removed, but the IVR is there.

I do not know if this is an option to change via the IVR.

Re: Won't let me change my bankcard

stonechucker — Fri, 05 Apr 2019 19:56:21 GMT

@Lieux , I've just checked, it seems like yes this can be changed via the IVR.

Thanks for suggesting it.

Re: Won't let me change my bankcard

Lieux — Fri, 05 Apr 2019 20:03:55 GMT

@stonechucker a écrit :
@Lieux, are you suggesting a real person via 611? That's been fully removed, but the IVR is there.

I do not know if this is an option to change via the IVR.

No I know that's impossible to contact a REAL PERSON here...even if we are real..no??!

Re: Won't let me change my bankcard

Anonymous — Fri, 05 Apr 2019 20:20:33 GMT

@stonechucker wrote:
@Lieux , I've just checked, it seems like yes this can be changed via the IVR.

Thanks for suggesting it.

I beg to differ. You can use 611 to use an already registered card. You can use 611 to toggle autopay. But you can't change the card (per the topic title).

Re: Won't let me change my bankcard

Lieux — Fri, 05 Apr 2019 20:37:01 GMT

@Anonymous a écrit :
@stonechucker wrote:
@Lieux , I've just checked, it seems like yes this can be changed via the IVR.

Thanks for suggesting it.
I beg to differ. You can use 611 to use an already registered card. You can use 611 to toggle autopay. But you can't change the card (per the topic title).

I think you are right..I tried and the only option is to remove autopay ( but I don't want to do it...2$ credit) ..is it possible to change after that and reactivate autopay and register a new credit card???

Re: Won't let me change my bankcard

Anonymous — Fri, 05 Apr 2019 20:41:23 GMT

@Lieux wrote:
@Anonymous a écrit :
@stonechucker wrote:
@Lieux , I've just checked, it seems like yes this can be changed via the IVR.

Thanks for suggesting it.
I beg to differ. You can use 611 to use an already registered card. You can use 611 to toggle autopay. But you can't change the card (per the topic title).
I think you are right..I tried and the only option is to remove autopay ( but I don't want to do it...2$ credit) ..is it possible to change after that and reactivate autopay and register a new credit card???

Not from what I spent a bit of time figuring out. I wrote this out a while ago. But of course I could be wrong.

You can safely turn off autopay and turn it back on before your renewal and it will still pick up the reward at renewal.

Re: Won't let me change my bankcard

Lieux — Fri, 05 Apr 2019 20:49:36 GMT

@Anonymous in fact it's for the bonus 250 Mb not for the 2$ credit as I wrote..

Re: Won't let me change my bankcard

Anonymous — Fri, 05 Apr 2019 20:53:11 GMT

@Lieux wrote:
@Anonymous in fact it's for the bonus 250 Mb not for the 2$ credit as I wrote..

Oh yeah! That would be crappy to lose. Yeah that bonus wasn't around when I did my testing. I took the test for the team but it worked anyway so it no longer mattered.

Someone needs to take that for the team and see if the 250mb comes back when autopay comes back. Should be able to do a change plan back and forth anyway.

Re: Won't let me change my bankcard

sunflowershine — Fri, 05 Apr 2019 21:10:47 GMT

@garyellis1980 wrote:
I want live person

@garyellis1980Public Mobile accepts credit cards or debit VISA only.

Re: Won't let me change my bankcard

ColumbianGold — Fri, 05 Apr 2019 21:39:35 GMT

How do I send a message to a mediator? I am new here.

Re: Won't let me change my bankcard

Anonymous — Fri, 05 Apr 2019 21:42:35 GMT

@ColumbianGold wrote:
How do I send a message to a mediator? I am new here.

Click this: @Moderator_Team

But what is the problem that you think you need them for? Maybe the community can help you.

Re: Won't let me change my bankcard

duffer900 — Fri, 05 Apr 2019 21:44:06 GMT

@ColumbianGold wrote:
How do I send a message to a mediator? I am new here.

send a private message to the Moderators by clicking here.

Re: Won't let me change my bankcard

terrybev — Fri, 05 Apr 2019 22:47:53 GMT

I use my debit card from BMO, works just like a regular master card

Re: Won't let me change my bankcard

terrybev — Fri, 05 Apr 2019 22:49:58 GMT

I was having the same problem. I eventually just went into payment and removed exsisting card number and added new card. Seems to work fine now

Re: Won't let me change my bankcard

thechunkyknot — Mon, 08 Apr 2019 16:21:25 GMT

There is no live support here you have to sign up for the community board and post your questions there. A mod will contact you from there or someone from the message board will contact you by posting a message under your question.

Also they dont offer online banking, you can only pay for your service with a Visa, mastercard or vouchers.

Anita