topic Re: Cycle started and next day 75% data used in Get Support

Cycle started and next day 75% data used

KaterynaBBB — Wed, 05 Jan 2022 12:06:19 GMT

At new cycle my data wasn’t renewed. Next day after the payment I receive that message. a week later I’m out of data 5gb, which is impossible. I look through the data usage history and it’s 2 gb max used for today’s date. I need moderator’s help.

Re: Cycle started and next day 75% data used

kelvarnsen — Sun, 15 Sep 2019 12:15:09 GMT

Click on the SIMon question mark link to submit a help ticket. Your data may have not reset. Do you remember how much you used last month?

Re: Cycle started and next day 75% data used

kelvarnsen — Sun, 15 Sep 2019 12:16:31 GMT

The question mark is at the bottom right of the page. Looks like a comic book speech bubble.

Re: Cycle started and next day 75% data used

KaterynaBBB — Sun, 15 Sep 2019 12:20:59 GMT

I already submitted the ticket. Waiting for the reply.

No, I don’t remember my last month’s usage . I know they awarded me additional 1 GB last month. And it was weird that I still have it.

Probably, the date wasn’t reset, just as you say .

Re: Cycle started and next day 75% data used

will13am — Sun, 15 Sep 2019 12:30:40 GMT

@KaterynaBBB , you should take a look at your phone's usage history first to see what was chewing up the data. TBH, I don't see how Public Mobile has anything to do with this unless you are alleging the data meter went haywire.

Re: Cycle started and next day 75% data used

DL888 — Sun, 15 Sep 2019 13:06:54 GMT

Check your phone app usage. Also for each app you can prevent it from using data in the background, only allow data when you are in the app. Background data usage by apps will surely eat up your data quick depending on the app.

Re: Cycle started and next day 75% data used

Yanwj — Sun, 15 Sep 2019 13:35:31 GMT

My account did something similar. Received a txt from public mobile about 6 days after renewal saying 95% of data used. Quickly checked online and it showed it was only using the free 1gb of data and my counter for my 6.5gb wasn't even listed. Few people are having this issue it looks like.

Re: Cycle started and next day 75% data used

KaterynaBBB — Sun, 15 Sep 2019 16:09:14 GMT

Thank you all.

It’s confirmed now that the data wasn’t renewed at the beginning of the new cycle. The moderator kindly assisted me in fixing the problem.

Re: Cycle started and next day 75% data used

Anonymous — Sun, 15 Sep 2019 16:25:00 GMT

@KaterynaBBB wrote:
Thank you all.
It’s confirmed now that the data wasn’t renewed at the beginning of the new cycle. The moderator kindly assisted me in fixing the problem.

So just for peace of mind, on your next renewal, well into the next day, log in and look at the counter on the overview page. Hopefully all will be properly reset (other than maybe a little bit of usage). It should reset to 0 at midnight ET but just let it fully renew overnight into the next day.