topic Re: Paid, and have no service in Get Support

Paid, and have no service

racing8722 — Wed, 05 Jan 2022 12:06:17 GMT

Paid my bill and haven’t had service for 15 days, can someone help me out?

Re: Paid, and have no service

computergeek541 — Fri, 05 Apr 2019 18:31:49 GMT

@racing8722 wrote:
Paid my bill and haven’t had service for 15 days, can someone help me out?

Did you activate 15 days ago or is this since the last renewal? If you log into your self-serve account, what is listed as your plan status?

Re: Paid, and have no service

Anonymous — Fri, 05 Apr 2019 18:33:25 GMT

@racing8722 wrote:
Paid my bill and haven’t had service for 15 days, can someone help me out?

15 days!!??

What service? Calls in/out? Texts in/out? MMS in/out? Internet? All?

Why did you wait so long?

Re: Paid, and have no service

Jackhyf63 — Fri, 05 Apr 2019 19:01:32 GMT

Sorry to hear about this. If your plan is active in your self service account and your service is not working, you could try the lost/stolen phone trick. It seems to reset your SIM card and re-activates your plan. Otherwise, you might be stuck waiting for moderators. The wait times have been about 2-3 days unfortunately....

Re: Paid, and have no service

racing8722 — Fri, 05 Apr 2019 19:05:37 GMT

Since last renewal, it says account staus Active.

Re: Paid, and have no service

racing8722 — Fri, 05 Apr 2019 19:07:20 GMT

Nothing works, and because this customer service is garbage, I have better things to do then wait hours to activate my phone again, get some real people on some phone lines a little easier Boys

Re: Paid, and have no service

racing8722 — Fri, 05 Apr 2019 19:09:45 GMT

How do I do said trick?

Re: Paid, and have no service

Jackhyf63 — Fri, 05 Apr 2019 19:20:51 GMT

@racing8722 If you want to try the lost/stolen trick go into your self-serve account, report your phone as lost/stolen, log out, wait 5 minutes, log in and report it found, then restart your phone.

Re: Paid, and have no service

Anonymous — Fri, 05 Apr 2019 19:26:19 GMT

@racing8722 wrote:
Nothing works, and because this customer service is garbage, I have better things to do then wait hours to activate my phone again, get some real people on some phone lines a little easier Boys

@racing8722

And just like that, minutes later, lickety split...you're going.

Why did you wait 15 days?

We pay less for this customer service model.

Glad you got it going.

Re: Paid, and have no service

racing8722 — Fri, 05 Apr 2019 19:53:15 GMT

That was accidental, I did the lost/stolen trick and it still doesn’t work, restarted my phone, and tried to make a call to check, and it says it’s a long distance number not covered by my plan, (it’s a local number) please help 😞

Re: Paid, and have no service

geopublic — Fri, 05 Apr 2019 20:05:55 GMT

@racing8722 wrote:
That was accidental, I did the lost/stolen trick and it still doesn’t work, restarted my phone, and tried to make a call to check, and it says it’s a long distance number not covered by my plan, (it’s a local number) please help 😞

Did you try putting a +1 before the number? Sometimes even though it's a local call it allows you to make the call.

Re: Paid, and have no service

Lieux — Fri, 05 Apr 2019 20:06:54 GMT

@racing8722 a écrit :
That was accidental, I did the lost/stolen trick and it still doesn’t work, restarted my phone, and tried to make a call to check, and it says it’s a long distance number not covered by my plan, (it’s a local number) please help 😞

It happens sometimes.....the moderator can really help you with that. Did you write a private message to them? https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Waiting time is few hours to 2 days...be patient...again....

Re: Paid, and have no service

racing8722 — Fri, 05 Apr 2019 20:10:18 GMT

I just tried, still doesn’t work

Re: Paid, and have no service

racing8722 — Fri, 05 Apr 2019 20:13:16 GMT

I just sent them a message, thank you for the link to send them a private message, hope it works🤞

Re: Paid, and have no service

Anonymous — Fri, 05 Apr 2019 20:17:58 GMT

@racing8722 wrote:
I just sent them a message, thank you for the link to send them a private message, hope it works🤞

@racing8722

Another thing to try while you wait for the moderator is to manually add another $1 into your account and upon success restart the phone. See what happens.