topic Re: Payment Problems ( Autopay) in Get Support

Re: Payment Problems ( Autopay)

yeni554 — Wed, 05 Jan 2022 12:06:06 GMT

Hi My payment was do ysterday through outo pay but Today i cant use my phone it saying my plan is suspended????

Re: Payment Problems ( Autopay)

Lieux — Fri, 05 Apr 2019 15:20:21 GMT

@yeni554 a écrit :
Hi My payment was do ysterday through outo pay but Today i cant use my phone it saying my plan is suspended????

Autopay didn't work..Did you try to make a payment?..If nothing works you need to reach the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain to them what happened. Waiting time is few hours to 2 days. Be patient.

Re: Payment Problems ( Autopay)

Anonymous — Fri, 05 Apr 2019 15:22:27 GMT

@yeni554 wrote:
Hi My payment was do ysterday through outo pay but Today i cant use my phone it saying my plan is suspended????

Run out to a convenience store that sells gift cards and phone top up vouchers and get a voucher to pay for your plan. There are online options as well but they cost more than a store. Then sort out what went wrong with the credit card.

Try doing a manual top up from the card on file also.

Re: Payment Problems ( Autopay)

popping — Fri, 05 Apr 2019 17:57:21 GMT

@yeni554

Use topup voucher to get your phone working ASAP first. Call 611 from your phone to add fund to your account using topup voucher. You can buy PM topup voucher from retail store. Sometime, there may be 24 to 48 hours delay for the store brought voucher. You can also purchase voucher from recharge.com and use it within an hour.