topic Re: Unable to send MMS - Picture Messages in Get Support

Unable to send MMS - Picture Messages

beehjae — Tue, 04 Jan 2022 17:51:35 GMT

Hi All,

Initially I thought this is just my phone, but this also happens with my wife.

I've checked this thread also:

http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Unable-to-send-or-receive-picture-message-MMS/td-p/80

... and apparently, it didn't help much.

* We're both in active status

* Call / Text / Data appears to be working fine

* Signal strength is also okay

* I send a picture to my wife, and she also sends a test picture message to me, and both fails. 😞

* I checked our APN settings (twice), it looks the same as it is posted.

* We can surf, do google, check emails, etc.

Phone Models:

Galaxy S3 - I9300

Galaxy S3 - SGH I747

BIG NOTE:

* with our former carrier (Fido), we didn't have this issue.

Can someone from PM assist please?

APN Settings I checked:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Kind Regards,

Beehjae

Re: Unable to send MMS - Picture Messages

7789849803 — Wed, 23 Mar 2016 01:32:01 GMT

@beehjae If your problem is limited to sending MMSes, and you can successfully use data on your phone, then this indicates a setting and/or phone-related (software) issue. I don't know how much anyone here may be able to help you, without physically looking at the phone. If you're very sure that your MMS settings are set up right, then I would attempt to wipe the data on the phone (reset it to factory state), and then go from there.

If all else fails, you may even have to take the phone to a local repair shop.

Re: Unable to send MMS - Picture Messages

beehjae — Wed, 23 Mar 2016 01:46:29 GMT

I'll be waiting for a PM (perhaps @Kenza_M or @Shazia_K) to look into this for further assistance.

I can only suspect that this is a configuration issue. I do not reasonably believe this is phone related... as again, with our former carrier, MMS is fine.

Kind Regards,
Beehjae

Re: Unable to send MMS - Picture Messages

7789849803 — Wed, 23 Mar 2016 01:58:17 GMT

@beehjae Please specify exactly what type of help you are expecting from PM. If the rest of your services (including data) are working fine, then what do you suspect PM could do to alleviate this problem for you?

Re: Unable to send MMS - Picture Messages

imm1304 — Wed, 23 Mar 2016 02:43:19 GMT

Hi @beehjae!

Just to conclusively rule out trouble within your phone, are you able to use your sim card in a different phone and try to send a test MMS?

Re: Unable to send MMS - Picture Messages

7789849803 — Wed, 23 Mar 2016 04:20:27 GMT

Excellent suggestion, @imm1304! And one that I should have already made.

Re: Unable to send MMS - Picture Messages

DK — Wed, 23 Mar 2016 04:45:52 GMT

Just out of curiosity @beehjae I compared Telus apn and Public Mobile to see if there was a difference and there is a minor difference. Might want to try it for a lark and see what happens. Worst that happens is it doesn't and you can always revert back. You'll see it be a little different at apn type.

Re: Unable to send MMS - Picture Messages

Martin — Wed, 23 Mar 2016 05:48:01 GMT

Hi @beehjae,

For future reference, please note that Kenza is no longer employed by PM. There are now 2 moderators: Shazia_K and Kalla_A.

FYI.

Re: Unable to send MMS - Picture Messages

beehjae — Wed, 23 Mar 2016 12:21:51 GMT

Thanks for the note @Martin.

Hi @imm1304 and @DK I will double check with another PM subscriber and see.

Kind Regards,

Beehjae

Re: Unable to send MMS - Picture Messages

Martin — Wed, 23 Mar 2016 12:24:42 GMT

Hi @beehjae,

You're welcome.

Cheers.

Re: Unable to send MMS - Picture Messages

Kalla_A — Wed, 23 Mar 2016 14:52:43 GMT

Hello @beehjae,

You need to have your data connection open (and wi-fi off) to be able to send MMS. This doesn't use up your data and you don't even need to have data included in your plan: the MMS just need the network connection to be on.

Same goes for the receiver! If their data is off, then they might not be able to receive your MMS.

Give it a try and let me know 🙂

Cheers,

Kalla

Re: Unable to send MMS - Picture Messages

beehjae — Wed, 23 Mar 2016 22:22:45 GMT

Hi @Kalla_A,

The attempt is with both my wife's phone and mine. So both of our data are on.

I've discovered the problem.

As I've widely guessed last night, this is a configuration issue.

@DK's apn settings made me compare the ones we have and my friend has (also a PM subscribe).

The issue is this value:

http://aliasredirect.net/proxy/mb/mmsc

I guess it was very easy to be misread, as we typed unintentionally like this:

http://aliasdirect.net/proxy/mb/mmsc

Updating the url to the former resolved the issue we are encountering.

Good evening.

Kind Regards,

Beehjae

Re: Unable to send MMS - Picture Messages

DK — Thu, 24 Mar 2016 04:00:54 GMT

Yes as they say in my line of work, finger issues!

Glad you got it resolved.