topic Re: Activation help in Get Support

Activation help

Noahramage7716 — Wed, 05 Jan 2022 12:05:48 GMT

Im trying to activate my plan with a visa debit card and its not working

Re: Activation help

Lieux — Thu, 04 Apr 2019 21:34:39 GMT

@Noahramage7716 wrote:
Im trying to activate my plan with a visa debit card and its not working

Did you try in incognito mode or with a different browser?

Re: Activation help

sunflowershine — Thu, 04 Apr 2019 21:42:40 GMT

@Noahramage7716 wrote:
Im trying to activate my plan with a visa debit card and its not working

@Noahramage7716 Make sure No "#" before your unit if you live in apartment, and no space in postal code.

Re: Activation help

geopublic — Thu, 04 Apr 2019 21:44:44 GMT

@Noahramage7716 wrote:
Im trying to activate my plan with a visa debit card and its not working

Are you trying to add your card for autopay?

Click the My Account buttom top right of this page.

1) Login to Selfserve, click Payment tab.
2) Below "One Time Payment" and "Manage Auto Pay" options there is a very small link
"Manage my card - Update or remove my Credit or Visa debit card"
3) two options are available: "Replace this credit card" and "Remove this credit card"

Use "Replace this credit card" to update the CC info

Hope this helps!

Re: Activation help

Noahramage7716 — Thu, 04 Apr 2019 21:51:28 GMT

Hi I tried on another computer but it’s saying my sim number is reserved and I can’t even get to the payment part now

Re: Activation help

Lieux — Thu, 04 Apr 2019 21:53:16 GMT

@Noahramage7716 wrote:
Hi I tried on another computer but it’s saying my sim number is reserved and I can’t even get to the payment part now

Yes you need to wait 50 minutes to try again. And clear the cache and close your page and do the activation again.

Re: Activation help

RobertQc — Thu, 04 Apr 2019 21:54:27 GMT

@Noahramage7716 wrote:
Hi I tried on another computer but it’s saying my sim number is reserved and I can’t even get to the payment part now

@Noahramage7716 That's because you sim is temporarily locked in the old session. Clear your cache/browsing history remove all cookies associated with activate.publicmobile* and try another browser / disable add-ons / private browsing / incognito. If you are using safari / cell phone go to a real computer and if all that fails, wait an hour and try again.

Re: Activation help

Anonymous — Thu, 04 Apr 2019 21:59:17 GMT

@Noahramage7716 wrote:
Hi I tried on another computer but it’s saying my sim number is reserved and I can’t even get to the payment part now

The activation is held in a session at the server end. Wait about an hour and try again. Clear cache/cookies first and maybe incognito/privacy mode.

Watch your debit account. If it gets charged beyond your expecting it then don't proceed.

ninja'd by everybody 🙂

Re: Activation help

Noahramage7716 — Thu, 04 Apr 2019 22:26:03 GMT

Hi ive tried all that and its still saying my payment information is incorrect

Re: Activation help

Lieux — Thu, 04 Apr 2019 22:27:32 GMT

@Noahramage7716 wrote:
Hi ive tried all that and its still saying my payment information is incorrect

You can already ask help from the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. Waitning time is few hours to 2 days.