topic Re: Porting isn’t happening in Get Support

Porting isn’t happening

Alyssak — Wed, 05 Jan 2022 12:05:47 GMT

@CS_Agent my phone after 3 days has still not ported over. This is unacceptable. I have provided the necessary info. Please help.

Re: Porting isn’t happening

DanielleMarie — Sat, 14 Sep 2019 20:28:30 GMT

@Alyssak wrote:
@CS_Agentmy phone after 3 days has still not ported over. This is unacceptable. I have provided the necessary info. Please help.

Where are you porting from?

Can you send texts and make outgoing calls?

Re: Porting isn’t happening

Alyssak — Sat, 14 Sep 2019 20:33:43 GMT

I am porting from Fido. I can send texts and make calls but I can’t recieve calls. My Fido SIM card still receives calls. I have been asked to provide my Fido account number which I confirmed with Fido and I have now provided (yesterday already) it but no one is getting back to me and nothing is happening. 3 days now.

Re: Porting isn’t happening

GinYVR — Sat, 14 Sep 2019 20:38:10 GMT

@AlyssakTry contact the Telus Port Team which is responsible for all porting matters for Telus brands via the phone number in this link https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-right-now/m-p/117185#M36801

Re: Porting isn’t happening

iliketotalk — Sat, 14 Sep 2019 20:38:16 GMT

@Alyssak click on the ? bottom right to ask simon to open a ticket with the moderators they will fix your port it must be stuck good luck!

Re: Porting isn’t happening

GR — Sat, 14 Sep 2019 20:38:35 GMT

@Alyssak it should be anytime now! You can continue to use the Fido Sim card until the port is complete!

Re: Porting isn’t happening

DanielleMarie — Sat, 14 Sep 2019 20:42:31 GMT

@Alyssak wrote:
I am porting from Fido. I can send texts and make calls but I can’t recieve calls. My Fido SIM card still receives calls. I have been asked to provide my Fido account number which I confirmed with Fido and I have now provided (yesterday already) it but no one is getting back to me and nothing is happening. 3 days now.

If you can make outgoing calls and texts Public Mobile has done their part and is waiting for Fido to release the number. That said, Fido should have released the number within a couple hours.

It sounds like you were already in touch with the mod team? Unfortunately they can take a couple days to get back to you.

I've seen this post mentioned a few times lately; maybe give it a try?: https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-right-now/m-p/117185#M36801

Re: Porting isn’t happening

Alyssak — Sat, 14 Sep 2019 20:58:31 GMT

Thankyou!!!! I just called the number your provided and its all corrected now. Was super quick talking with the Telus rep.

Re: Porting isn’t happening

DanielleMarie — Sat, 14 Sep 2019 21:08:03 GMT

@Alyssak wrote:
Thankyou!!!! I just called the number your provided and its all corrected now. Was super quick talking with the Telus rep.

Awesome! I'm glad it worked! 😄

Re: Porting isn’t happening

darlicious — Sat, 14 Sep 2019 22:06:10 GMT

When I discovered 2 different numbers for koodo's and telus's porting departments by googling them to help another member with her issues it was an idea I had from reading @clexxi post about her porting experience. The link to the 2016 post about fix by a live agent was kindly supplied by @mimmo that has enabled other community members to share it. Those two members deserve recognition. @mimmo for his great work as an Oracle remembering the original post and @clexxi for sharing her experience...contributing to the community comes in many forms. You don't have to know the answer to the solution to begin a thread that eventually connects an issue to being resolved.