topic Re: Data not right in Get Support

Data not right

Dnop68 — Wed, 05 Jan 2022 12:05:40 GMT

Plan expired Mar 31 but shows 3.8 g out of 5 used btwn Apr 1 and 31??

Re: Data not right

srlawren — Thu, 04 Apr 2019 17:53:34 GMT

@Dnop68 wrote:
Plan expired Mar 31 but shows 3.8 g out of 5 used btwn Apr 1 and 31??

@Dnop68 can you take a screen shot of the lower half of your Overview page in self-serve and post it here please? Specifically I'm looking for just this part, but if you are including more of the page, please be sure to blank out any persona info (name, phone number, account number)

EDIT: I suspect this is related to and possibly caused by your other issue. Your data should reset once the plan actually renews. You may need help from the moderator team to get it back up and running. If so, please see here: How to Get Help

Re: Data not right

Dunkgirl — Thu, 04 Apr 2019 17:53:58 GMT

@Dnop68 Is tonight your renewal? If so it ok to say expired and your renewal will proceed as normal tonight / tomorrow morning.

Re: Data not right

geopublic — Thu, 04 Apr 2019 18:42:07 GMT

@Dnop68 wrote:
Plan expired Mar 31 but shows 3.8 g out of 5 used btwn Apr 1 and 31??

Did you purchase a data add-on by any chance?

Re: Data not right

RobertQc — Thu, 04 Apr 2019 19:07:23 GMT

@Dnop68 wrote:
Plan expired Mar 31 but shows 3.8 g out of 5 used btwn Apr 1 and 31??

@Dnop68 Where do you see 3.8/5? Plan expired is your renewal day?

Re: Data not right

Jackhyf63 — Fri, 05 Apr 2019 10:46:33 GMT

The fact that your phone number is still working and that you're seeing Plan Expired suggests that date is your renewal.Don't touch anything. Your data may just be coincidental with near the end of your term.