topic Re: Plan expired in Get Support

Plan expired

Dnop68 — Wed, 05 Jan 2022 12:05:38 GMT

Had to change credit cards.

Made payment .

Still no service??

Re: Plan expired

srlawren — Thu, 04 Apr 2019 17:52:14 GMT

@Dnop68 wrote:
Had to change credit cards.
Made payment .
Still no service??

@Dnop68 this might have something to do with your other post. Does your overview page show an Available Funds balance > $0? The status shows as Expired?

Re: Plan expired

Dunkgirl — Thu, 04 Apr 2019 17:53:01 GMT

@Dnop68 wrote:
Had to change credit cards.
Made payment .
Still no service??

@Dnop68 Can you give more details? Was your account suspended due to non payment? Did you make a payment and that money is sitting in available funds? Did you click re-activate service? What is your currect account status?

Re: Plan expired

geopublic — Thu, 04 Apr 2019 18:46:54 GMT

@Dnop68 wrote:
Had to change credit cards.
Made payment .
Still no service??

Please send a message to the @CS_Agent by clicking on the following link:

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

While you are waiting for moderator, you may try the lost/stolen phone trick.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again.

Re: Plan expired

RobertQc — Thu, 04 Apr 2019 19:09:35 GMT

@Dnop68 wrote:
Had to change credit cards.
Made payment .
Still no service??

@Dnop68 You might want to think about sticking around and answering questions we are here to help you if you can provide more details.

Re: Plan expired

Jackhyf63 — Fri, 05 Apr 2019 10:27:27 GMT

@Dnop68 can you try making a manual top up and reactivation in your self serve account.