topic Re: Problem with activation pin in Get Support

Problem with activation pin

Wendy62 — Wed, 05 Jan 2022 12:05:31 GMT

I purchased a pin and a message tells me that the pin has already been used

Re: Problem with activation pin

will13am — Thu, 04 Apr 2019 12:49:00 GMT

@Wendy62, are you referring to a voucher code? Sometimes vouchers have a delay time before they can be used. Where was this voucher purchased and when?

Re: Problem with activation pin

Lieux — Thu, 04 Apr 2019 12:49:34 GMT

@Wendy62 wrote:
I purchased a pin and a message tells me that the pin has already been used

You mean a voucher? Did you check the exact numbers on it?

Re: Problem with activation pin

Wendy62 — Thu, 04 Apr 2019 12:50:59 GMT

I purchased it yesterday afternoon at Walmart and tried it on the phone at around 7 pm

Re: Problem with activation pin

Wendy62 — Thu, 04 Apr 2019 12:51:39 GMT

Yes it was a voucher and I checked several times

Re: Problem with activation pin

Alex888 — Thu, 04 Apr 2019 12:52:25 GMT

@Wendy62 It could take up to 48 hours for the voucher to be active.

Re: Problem with activation pin

Wendy62 — Thu, 04 Apr 2019 12:53:48 GMT

But it kept saying that the voucher had already been used. Now what do I do?

Re: Problem with activation pin

Alex888 — Thu, 04 Apr 2019 12:56:43 GMT

@Wendy62 Make sure the funds haven't shown up in your account, if they haven't you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem with activation pin

Anonymous — Thu, 04 Apr 2019 13:50:34 GMT

@Wendy62 wrote:
But it kept saying that the voucher had already been used. Now what do I do?

Do you see the added amount in your Available Funds?

Are you sure you're typing in the 12 digit code and not some kind of serial number or any letters?

Have you tried entering it using the 611 service?