topic Locked out in Get Support

Locked out

jessica563 — Wed, 05 Jan 2022 12:05:26 GMT

I am locked out of self-serve. Password reset link does not work. When I chat with Simon he suggests that I submit a ticket. To do this I am asked to login, which I cannot do. Any tips?

Re: Locked out

darlicious — Sat, 14 Sep 2019 13:25:17 GMT

If I remember correctly you can log in using your community profile and password.

Re: Locked out

darlicious — Sat, 14 Sep 2019 13:28:07 GMT

@darlicious wrote:
If I remember correctly you can log in using your community profile and password.
Be sure to include any relevant info that you can remember ....email , pin code? Phone number etc...write down the ref# so you can follow up or cancel if your issue is solved before you talk to a mod.

Re: Locked out

darlicious — Sat, 14 Sep 2019 13:30:44 GMT

@jessica563 wrote:
I am locked out of self-serve. Password reset link does not work. When I chat with Simon he suggests that I submit a ticket. To do this I am asked to login, which I cannot do. Any tips?

Also you can also wait one hour...it might reset because you tried too many times. Next time clear your browser/cache use secret/incognito mode and try again.

Re: Locked out

Triguy — Sat, 14 Sep 2019 13:42:03 GMT

Try using a different browser and incognito mode. Also clear your cache and cookies then reboot. If you need to submit a ticket then click on the question mark on the bottom right.

Re: Locked out

darlicious — Sat, 14 Sep 2019 13:53:31 GMT

@Triguy wrote:
Try using a different browser and incognito mode. Also clear your cache and cookies then reboot. If you need to submit a ticket then click on the question mark on the bottom right.

Oh right...forgot the reboot.

Re: Locked out

Anonymous — Sat, 14 Sep 2019 13:56:33 GMT

@darlicious wrote:
@Triguy wrote:
Try using a different browser and incognito mode. Also clear your cache and cookies then reboot. If you need to submit a ticket then click on the question mark on the bottom right.
Oh right...forgot the reboot.

I don't think a reboot is required for this. It's just the browser...not the computer. Never hurts to reboot of course...it just takes time.