topic Re: New phones no 4g in Get Support

New phones no 4g

TaxTyme — Wed, 05 Jan 2022 12:05:10 GMT

Been with PM for a couple years. Me and my wife have new xiaomi 9g phones. They are equiped with all the correct bands.

Prior phones are essential and xiaomi mi mix. Both plans are old 2gig 4g plans and worked properly.

Today I moved the dims into the new Mi 9T phones and they instantly connected to H+ Public Mobile 3G signal from the tower.

Lte is preferred choice.

APN's are correct.

Manually selecting 4G signal works.

After a few minutes it goes back to 3G.

Thought it was the new Xiaomi phones so I switched back to old phones. Now they are doing the same on the old phones and will not maintain 4G signal connection.

So clearly not the phones...

Any idea how to resolve this? Would the lost found deal maybe work?

Thanks

Re: New phones no 4g

GinYVR — Sat, 14 Sep 2019 02:33:20 GMT

@TaxTymeThose phones have 2 SIM slots, have you tried swapping the SIMs to different slots?

Re: New phones no 4g

TaxTyme — Sat, 14 Sep 2019 02:41:10 GMT

Yep...meant to say that...lol and both have 4G capability.

@GinYVR wrote:
@TaxTymeThose phones have 2 SIM slots, have you tried swapping the SIMs to different slots?

Re: New phones no 4g

kselmak — Sat, 14 Sep 2019 02:41:02 GMT

Did you restart the new phone with the sim inside?

Re: New phones no 4g

TaxTyme — Sat, 14 Sep 2019 02:43:04 GMT

Yep... Couple times...

No problem getting 4G.. just won't maintain it... On the new phones.. and now the same on old phones.

Re: New phones no 4g

TaxTyme — Sat, 14 Sep 2019 03:01:49 GMT

So I tried the lost found deal... No joy. Connects to 4G then within a minute or two reverts bavt to H+ and reconnects to 3G tower.

Re: New phones no 4g

will13am — Sat, 14 Sep 2019 03:02:11 GMT

@TaxTyme , did you get the global model? Xiaomi phones do have good LTE compatibility for use in North America for the global model.

Re: New phones no 4g

TaxTyme — Sat, 14 Sep 2019 03:08:02 GMT

Yes sure did get global.

But I go back to my old phones that worked flawless on PM 4G the last 2 years... They are doing the same as well... Only connecting, rather staying connected to H+.

The sims being moved havef somehow caused the inability to stay connected to 4G... LTE is selected as preferred and data is working on H+ as well as 4g got a minute of two until it reverts.

Re: New phones no 4g

will13am — Sat, 14 Sep 2019 03:15:31 GMT

Could the phone be defective or the local LTE signal is weak?

Re: New phones no 4g

Korth — Sat, 14 Sep 2019 03:20:50 GMT

PM seems to be phasing out 4G on all their new plans. Maybe they're beginning to throttle legacy 4G plans to "3G" speeds. I dunno.

XiaoMi phones are sometimes troublesome because they run a half-proprietary (and largely China-region-centric) Android OS version. Maybe irrelevant, maybe broken compatibility with "standard" NA/EU services. I'm always apprehensive about operating system firmware/software to lockout users, but again, I dunno.

Login to your Self-Serve and confirm your Plan is actually 4G. You might briefly get faster (or slower) Data performance before the network kicks you down to "3G" limits, and if you don't actually have a 4G Plan then you shouldn't actually expect consistent true 4G performance. (I assume you are aware that the "3G" offered by PM/Telus is in fact 4G with an artificial upper bandwidth limit. )

You can test your devices at different times and in different areas. Maybe you're just in a coverage blind spot or fringe sergice area or congested/overloaded network. If so then you gotta do your Data habits someplace else or somewhen else.

You can test your devices with SIMs from another (not Public Mobile) 4G-enabled network. If 4G performance still won't work then it's probably an incompatibilty on your XiaoMi phones - especially if it works consistently with other phones. But if the 4G does work then you'll know it's a problem with your Public Mobile service.

Re: New phones no 4g

TaxTyme — Sat, 14 Sep 2019 03:21:32 GMT

If the phone is defective then both are and also the two that were working fine up until the sims were pulled.

The signal is by no means great here... But I am having no issue manually selecting the 4G tower... It just won't stay connected on either the new phones of old ones that were find a couple hours ago.

Re: New phones no 4g

johnpaul — Sat, 14 Sep 2019 03:27:04 GMT

@TaxTyme if you watch youtube videos, does it stay in 4G? A phone switching to 3G on standby mode is normal.

Re: New phones no 4g

TaxTyme — Sat, 14 Sep 2019 03:27:21 GMT

I would have to believe it's. PM issue. The prior xiaomi mi mix had always worked fine and that was up until a few hours ago. Since the Sim swap it's behaving the same way as the new xiaomi phones.

Further the Essential ph1 is doing the same thing now.

My plan has always been 4 g going 3 or three years..maybe four.

Re: New phones no 4g

TaxTyme — Sat, 14 Sep 2019 03:30:11 GMT

It attaches to 4G works for a couple minutes then flips to H+ and drops the 4G tower... When I check it has reconnected to the 3g tower.... That is with four phones now.

@johnpaul wrote:
@TaxTyme if you watch youtube videos, does it stay in 4G? A phone switching to 3G on standby mode is normal.

Re: New phones no 4g

johnpaul — Sat, 14 Sep 2019 03:31:12 GMT

its very unlikely that all 4 phones are defective. it's the network in your location that is causing it. does your phone have an option to select "4G only" ?

Also, 4G LTE consumes more power. The phone's firmware is trying to save power by switching to 3G when it's not necessary to be on 4G.

Re: New phones no 4g

YVR — Sat, 14 Sep 2019 03:32:59 GMT

@TaxTyme wrote:

I would have to believe it's. PM issue. The prior xiaomi mi mix had always worked fine and that was up until a few hours ago. Since the Sim swap it's behaving the same way as the new xiaomi phones.

Further the Essential ph1 is doing the same thing now.

My plan has always been 4 g going 3 or three years..maybe four. I

How about using speed test to determine if you are missing out on connectivity of 4G speeds.

Have you tried to see if this is an issue in different locations. Maybe there is an issue with the signal strength of the 4G tower near you.

Re: New phones no 4g

johnpaul — Sat, 14 Sep 2019 03:34:52 GMT

by the way, i use a Galaxy Note 4 with PM sim. On standby mode and calling, it's on 3G most of the time. But once I watch streaming videos, it becomes LTE.

Re: New phones no 4g

johnpaul — Sat, 14 Sep 2019 03:37:23 GMT

@YVR wrote:
@TaxTyme wrote:
I would have to believe it's. PM issue. The prior xiaomi mi mix had always worked fine and that was up until a few hours ago. Since the Sim swap it's behaving the same way as the new xiaomi phones.

Further the Essential ph1 is doing the same thing now.

My plan has always been 4 g going 3 or three years..maybe four. I 
How about using speed test to determine if you are missing out on connectivity of 4G speeds.

Have you tried to see if this is an issue in different locations. Maybe there is an issue with the signal strength of the 4G tower near you.

Great idea.

@TaxTyme Do a speed test and see if you are getting ~ 3 mbps. Also check if it changes to 4G or LTE.

Re: New phones no 4g

geopublic — Sat, 14 Sep 2019 04:34:08 GMT

@TaxTyme wrote:
Been with PM for a couple years. Me and my wife have new xiaomi 9g phones. They are equiped with all the correct bands.

Prior phones are essential and xiaomi mi mix. Both plans are old 2gig 4g plans and worked properly.

Today I moved the dims into the new Mi 9T phones and they instantly connected to H+ Public Mobile 3G signal from the tower.

Lte is preferred choice.
APN's are correct.
Manually selecting 4G signal works.
After a few minutes it goes back to 3G.
Thought it was the new Xiaomi phones so I switched back to old phones. Now they are doing the same on the old phones and will not maintain 4G signal connection.

So clearly not the phones...

Any idea how to resolve this? Would the lost found deal maybe work?

Thanks

@TaxTyme Since it's happening with both old and new phones could be a tower issue in your area.

If it's still happening in other areas it could be Telus software or maybe a newly installed app on your phone trying to call in the background? Check your call usage just in case.

Re: New phones no 4g

Korth — Sat, 14 Sep 2019 05:33:27 GMT

Explained the solution above.

Try different service areas and service times to see if problem is bad network connect.

Try your PM SIM card in an non-XiaoMi phone to see if problem is the handset.

Try your XiaoMi phone with a non-PM SIM card to see if problem is the service.

It has to be one (or more) of these things. Better to troubleshoot methodically instead of guessing games.