topic Re: 10$ savings missing in Get Support

10$ savings missing

eduardogd — Wed, 05 Jan 2022 12:04:45 GMT

On March 1st and 2nd, I registered two phone numbers with a 40$ per month plan and I just got my first bill but there is no such as 10$ savings applied to my accounts. What's happening here?

Re: 10$ savings missing

Anonymous — Tue, 02 Apr 2019 22:30:04 GMT

@eduardogd wrote:
On March 1st and 2nd, I registered two phone numbers with a 40$ per month plan and I just got my first bill but there is no such as 10$ savings applied to my accounts. What's happening here?

You should have. What did your credit card actually get charged?

eg. in ON - $29.38

(assuming autopay was set up from the start)

Re: 10$ savings missing

Lieux — Tue, 02 Apr 2019 22:33:44 GMT

@eduardogd if you go in your self serve account..tab PAYMENT and TRANSACTION HISTORY can you see some 10$ in credit line?

Re: 10$ savings missing

eduardogd — Tue, 02 Apr 2019 22:38:45 GMT

No, there is no 10$ credit on my transaction history. I have just 3$ credit. 1$ for referring a friend and 2$ for autopay

Re: 10$ savings missing

Lieux — Tue, 02 Apr 2019 22:40:08 GMT

@eduardogd wrote:
No, there is no 10$ credit on my transaction history. I have just 3$ credit. 1$ for referring a friend and 2$ for autopay

Good...or bad...but go with a message to the moderator.

Re: 10$ savings missing

Pizzaeh — Tue, 02 Apr 2019 22:41:11 GMT

@eduardogd your plan still costs $40 for every 30 days. Within 30 days your account will be credited with $10; check your transaction history. This amoutn will appear in your Available Funds. If you've setup autopay, the system will use the $10 credit and charge $30 to your payment method.

Re: 10$ savings missing

Anonymous — Tue, 02 Apr 2019 22:42:29 GMT

@eduardogd wrote:
No, there is no 10$ credit on my transaction history. I have just 3$ credit. 1$ for referring a friend and 2$ for autopay

Ok but what amount actually hit your credit card?

Re: 10$ savings missing

eduardogd — Tue, 02 Apr 2019 22:49:15 GMT

I can not see yet on my credit card. I'm just looking at my transaction history on my Public Mobile account

Re: 10$ savings missing

Anonymous — Tue, 02 Apr 2019 22:55:08 GMT

@eduardogd wrote:
I can not see yet on my credit card. I'm just looking at my transaction history on my Public Mobile account

Yeah that's probably going to be a better indicator but verifying what you actually paid on the card is another method. If you call the automated credit card number it should give you your recent transactions. The first account should have renewed overnight 30/31.