topic Re: Data not starting at 0 on new cycle in Get Support

Data not starting at 0 on new cycle

talia — Wed, 05 Jan 2022 12:04:43 GMT

my new cycle starting showing 0.5g used, which would not make any sense

Re: Data not starting at 0 on new cycle

dabr — Fri, 13 Sep 2019 19:38:45 GMT

@talia wrote:
my new cycle starting showing 0.5g used, which would not make any sense

That is normal, you can try turning the data on and off, and also airplane mode on/off. This should reset the data.

Re: Data not starting at 0 on new cycle

talia — Fri, 13 Sep 2019 19:47:14 GMT

So my from my last cycle it went from almost fully using my 5g but then when it reset on new cycle it reset to 0.5. I tried what you aid it didn't work

Re: Data not starting at 0 on new cycle

dabr — Fri, 13 Sep 2019 19:51:36 GMT

@talia wrote:
So my from my last cycle it went from almost fully using my 5g but then when it reset on new cycle it reset to 0.5. I tried what you aid it didn't work

Just want to clarify the amount you see. Are you seeing just over 5 mb being used after renewal? Because that is normal, but if it's more than that then send a message to moderators via SIMon ? mark bubble bottom right of the screen to submit a ticket.

Re: Data not starting at 0 on new cycle

dabr — Fri, 13 Sep 2019 19:59:30 GMT

@talia You can also try rebooting your phone after toggling the data/airplane mode on/off.

Re: Data not starting at 0 on new cycle

Chf960 — Fri, 13 Sep 2019 20:23:11 GMT

If it is showing a 5420KB of usage that means the data is buffered (and ready for use) but it not means you already used it. Might be the most relevant sign your data is working, and for what is buffered, if not used, will be eventually stored back (the next renewal of your plan will push it and let you use, and so not any byte will be lost).