topic Re: Big problem in Get Support

Big problem

mishkaismine — Wed, 05 Jan 2022 12:04:32 GMT

I just signed up for public mobile, enrolled in autopay. And something happened at the end of the registration as if it crashed. I put my sim card in. I call my friend and it works. But when he calls me, someone else picks up. I need help please on whats going on.

Re: Big problem

steff12321 — Tue, 02 Apr 2019 18:04:00 GMT

Is he calling the right number?

Are you porting in your number or is it a new one?

What shows up on his caller ID when you call him, is he calling you on the same number?

Re: Big problem

mishkaismine — Tue, 02 Apr 2019 18:04:58 GMT

I'm right beside him and yes. lol. He can text me, i'll get it. He calls me...someone else picks up

Re: Big problem

mishkaismine — Tue, 02 Apr 2019 18:05:18 GMT

I can also call him and he can pick up. No one can call me.

Re: Big problem

steff12321 — Tue, 02 Apr 2019 18:07:27 GMT

Hmm.. how long has it been since you activated? That is really strange that him calling directs the call to someone else.

If you don't mind losing your number and choosing a new one, you can change it again from the self-serve online account. This should fix any provisioning problems.

Otherwise I would suggest you contact the @CS_Agent for assistance in fixing this current number. You may need to wait up to a day or two for a reply from them, though.

Re: Big problem

mishkaismine — Tue, 02 Apr 2019 18:08:57 GMT

Does it cost money to change my number? And i activated it just 10min ago.

Re: Big problem

steff12321 — Tue, 02 Apr 2019 18:12:49 GMT

Nope, changing your number is always free.

However, it looks like someone else is having the same issue at the moment. Try changing your number but if that doesn't help it is probably a bug with Public Mobile and you will need to talk to the @CS_Agent to get this straightened out.

Edit: getting a new number should always start working instantaneously (maybe after giving your phone a restart) and is not like porting in a number which requires a more complex process.

Re: Big problem

Eni — Tue, 02 Apr 2019 18:12:13 GMT

It doesn't cost anything. Goodluck!

Re: Big problem

mishkaismine — Tue, 02 Apr 2019 18:14:52 GMT

The numbers that are available are terrible. I like what I chose.

Re: Big problem

RobertQc — Tue, 02 Apr 2019 18:15:34 GMT

@mishkaismine wrote:
The numbers that are available are terrible. I like what I chose.

I suggest sending a message to the moderator team. Click this to send them a message.

They should be able to work it out for you

Re: Big problem

stonechucker — Tue, 02 Apr 2019 18:17:02 GMT

Was this a port of a number from a different provider, or did you select a new number at activation?

Apparently, whatever the number is, it's already active elsewhere.

Re: Big problem

mishkaismine — Tue, 02 Apr 2019 18:18:19 GMT

Ok I did. I hope they can resolve this.

Re: Big problem

mishkaismine — Tue, 02 Apr 2019 18:18:59 GMT

New number activation. I can text people and call people and the number shows up. Receiving the number doesn't work.

Re: Big problem

RobertQc — Tue, 02 Apr 2019 18:19:39 GMT

@mishkaismine wrote:
New number activation. I can text people and call people and the number shows up. Receiving the number doesn't work.

@mishkaismine I suggest sending a message to the moderator team asap. Click this to send them a message.

They should be able to work it out for you

Re: Big problem

mishkaismine — Tue, 02 Apr 2019 18:23:07 GMT

I did already, hope they respond.

Re: Big problem

RobertQc — Tue, 02 Apr 2019 18:24:31 GMT

@mishkaismine wrote:
I did already, hope they respond.

@mishkaismine They will respond. However it may take up to 48 hours.

Re: Big problem

Luddite — Tue, 02 Apr 2019 18:39:08 GMT

Disagree that PM may be able to activate this number. If it has already been assigned to someone else you will be required to take a different number @mishkaismine .

Re: Big problem

Anonymous — Tue, 02 Apr 2019 18:42:19 GMT

@Luddite wrote:
Disagree that PM may be able to activate this number. If it has already been assigned to someone else you will be required to take a different number @mishkaismine .

I dunno. When I first signed up I suddenly got many calls for the next little while in an immediate sense of like are you coming in to work tomorrow or whatever. I kept the number and thought nothing of it assuming he had stopped using it coincidentally and told these callers that the guy is not here.

Re: Big problem

mishkaismine — Tue, 02 Apr 2019 18:43:45 GMT

I need a 647 number. during signup there were many. In your account, it does not allow me to choose that. Not fair.

Re: Big problem

Luddite — Tue, 02 Apr 2019 19:06:35 GMT

@mishkaismine Why would you "need" a 647 number? How badly do you need a 647 number, perhaps ----- https://www.ringboost.com/vanity-numbers/search_vanity_numbers/local_vanity_numbers/ontario/647/x000/?