topic Re: Purchased the wrong add on in Get Support

Purchased the wrong add on

Klr649 — Wed, 05 Jan 2022 12:04:29 GMT

Hello, I purchased the US Roaming - 1 GB Data (10-day) by mistake. Is there any way to credit this to my account?

Re: Purchased the wrong add on

Jb456 — Sun, 05 Apr 2020 03:39:40 GMT

Stay Safe!

Re: Purchased the wrong add on

Triguy — Fri, 13 Sep 2019 17:36:47 GMT

Usually there are no refunds but try submitting a ticket to the moderators by clicking on the question mark on the bottom right.

Re: Purchased the wrong add on

wingin — Fri, 13 Sep 2019 17:38:27 GMT

Don't think you can do it by yourself. Did you select to pay on your next bill? or immediately? But any how, you will have to contact the Moderator...

Re: Purchased the wrong add on

Klr649 — Fri, 13 Sep 2019 17:38:59 GMT

Thanks guys! Next time I'll wear my glasses

Re: Purchased the wrong add on

darlicious — Fri, 13 Sep 2019 17:40:21 GMT

Other than messaging the mods there's not much I think you can do once you purchase an add on especially the us add on as it's already working but you can try to get a credit...try Simon for a ticket

Re: Purchased the wrong add on

Anonymous — Fri, 13 Sep 2019 17:41:03 GMT

@Klr649 wrote:
Hello, I purchased the US Roaming - 1 GB Data (10-day) by mistake. Is there any way to credit this to my account?

What are the chances you paid the money but didn't do the second step of buying the actual add-on? If so then the money will just sit in your Available Funds until your next renewal.

Re: Purchased the wrong add on

hairbag1 — Fri, 13 Sep 2019 17:41:17 GMT

When you do send a message to the moderators, ask to have the amount applied to your account rather than a refund. They're more apt to be agreeable to that request.

Good luck...keep us posted how you make out.

Re: Purchased the wrong add on

Klr649 — Fri, 13 Sep 2019 17:47:27 GMT

Perfect. Done!

Re: Purchased the wrong add on

Klr649 — Fri, 13 Sep 2019 21:53:22 GMT

Roxana ended up crediting my account. Thank you all for your help, this community rocks!