topic Re: Cancel a number transfer in Get Support

Cancel a number transfer

Julie3 — Wed, 05 Jan 2022 12:04:26 GMT

Hey, I know that there is an issue with transferring my number it now I need the request cancelled so that I can just pick a phone number. Every time I try to change the number under my account, it says failed. Please help!!! Thanks in advance!

Re: Cancel a number transfer

GinYVR — Fri, 13 Sep 2019 16:54:29 GMT

@Julie3You will need to submit a ticket via SIMon https://publicmobile.ca.ada.support/chat/ talk to it to, once it gets the gist of what's going on.. type in submit ticket to submit a ticket.

Re: Cancel a number transfer

Julie3 — Fri, 13 Sep 2019 16:57:30 GMT

I tried that already, but it wouldnt submit after all fields were filled in...

Re: Cancel a number transfer

hairbag1 — Fri, 13 Sep 2019 17:02:14 GMT

Click this to message moderator

Re: Cancel a number transfer

GinYVR — Fri, 13 Sep 2019 17:07:20 GMT

@Julie3SIMon needs to have add ons like adblockers disabled.. do that, clear your browser's cache and cookies and try again

Re: Cancel a number transfer

wingin — Fri, 13 Sep 2019 17:16:42 GMT

Mobile number transfers can take up to 2 hours to complete. To cancel your request, contact your previous carrier. Once the transfer is complete, your account with your previous service provider will automatically be deactivated , so we recommend reaching out as soon as you can.