topic Re: Reactivate SIM card after 90 days in Get Support

Reactivate SIM card after 90 days

Scmy — Wed, 05 Jan 2022 12:04:18 GMT

I was traveling and forgot that my credit card number that is linked to my public mobile account for autopay was expired so I didn’t get a chance to set up autopay with another credit card. Unfortunately it’s now passed 90 days after my account was deactivated. Is it possible to reactivate my precious number? Thanks in advance!

Re: Reactivate SIM card after 90 days

hairbag1 — Tue, 02 Apr 2019 03:45:27 GMT

@Scmy wrote:
I was traveling and forgot that my credit card number that is linked to my public mobile account for autopay was expired so I didn’t get a chance to set up autopay with another credit card. Unfortunately it’s now passed 90 days after my account was deactivated. Is it possible to reactivate my precious number? Thanks in advance!

Unfortunately...you'll have to get a new sim and a new account. Welcome back.

Re: Reactivate SIM card after 90 days

Anonymous — Tue, 02 Apr 2019 03:48:36 GMT

@Scmy wrote:
I was traveling and forgot that my credit card number that is linked to my public mobile account for autopay was expired so I didn’t get a chance to set up autopay with another credit card. Unfortunately it’s now passed 90 days after my account was deactivated. Is it possible to reactivate my precious number? Thanks in advance!

That is unfortunate for your precious number.

As above...no. It's gone.

Made especially more difficult if you ported the number from a different provider somewhere along the way.

Re: Reactivate SIM card after 90 days

cavemantoronto — Tue, 02 Apr 2019 04:23:35 GMT

@Scmy wrote:
I was traveling and forgot that my credit card number that is linked to my public mobile account for autopay was expired so I didn’t get a chance to set up autopay with another credit card. Unfortunately it’s now passed 90 days after my account was deactivated. Is it possible to reactivate my precious number? Thanks in advance!

The account is gone forever and can't be reopened. If you can get number back depends on if someone else has taken it. You can try but no promises. No matter what, you would need new sim card and account to try.

Re: Reactivate SIM card after 90 days

geopublic — Tue, 02 Apr 2019 04:26:17 GMT

@Scmy wrote:
I was traveling and forgot that my credit card number that is linked to my public mobile account for autopay was expired so I didn’t get a chance to set up autopay with another credit card. Unfortunately it’s now passed 90 days after my account was deactivated. Is it possible to reactivate my precious number? Thanks in advance!

Cards inactive for 90 days or more cannot be re-activated. No exceptions allowed so you need to purchase a new SIM and start over.

Re: Reactivate SIM card after 90 days

uma1016 — Tue, 02 Apr 2019 14:18:19 GMT

if you are planning to get a new sim and plan, I think you would be happy to know that there is a great $25 plan that you can subscribe too

$25 30-days

500 MB Data⁴ at 3G speed
+ BONUS 500 MB with AutoPay
UNLIMITED Talk Canada-wide
UNLIMITED International Text and Picture Messaging
VOICEMAIL & Call Displa

Re: Reactivate SIM card after 90 days

Dogbert — Fri, 05 Apr 2019 07:19:04 GMT

The SIM card is deactivated after 90-days and PM will not re-activate it. It's not impossible, but it's not done.

PM is most likely using a 90-day return to pool for the phone number; thus, for the 90-day deactivation period.

To get your phone number back:

- get another SIM ASAP and try to search for your number back upon activation

- if not available; try calling it and see if it's been re-assigned

- if not, try sending a private message to see if someone internally can help you out

- if yes, explain the situation to the other person on the line your situation and see if you can work out a deal to get it back (I've known someone to purchase a lost business number back for $100.)