topic Re: not receiving calls or texts in Get Support

not receiving calls or texts

Chargracex — Wed, 05 Jan 2022 12:04:19 GMT

I purchased my SIM card in Vancouver . I now live in Banff Alberta and my phone does not revive calls or texts. Sometimes it will but 99 percent of the time it won’t. Help please

Re: not receiving calls or texts

mh1983 — Fri, 13 Sep 2019 15:16:26 GMT

Hmm, did you port your number from another provider?

Re: not receiving calls or texts

GinYVR — Fri, 13 Sep 2019 15:16:38 GMT

@ChargracexLocation of where you purchase the SIM card doesn't matter. However where you are might, ie within range of towers etc. I would suggest try swapping your SIM card to another phone to try to narrow down whether it is a phone problem or a Public Mobile problem first. Then further diagnose if you find it is indeed a Public Mobile problem.

Re: not receiving calls or texts

Chargracex — Fri, 13 Sep 2019 15:20:28 GMT

What does port mean? Sorry... I don’t think I did

it sometimes does work like I was in the bank the other day and I received a sms but that’s like been the only time

Re: not receiving calls or texts

Anonymous — Fri, 13 Sep 2019 15:23:54 GMT

@Chargracex wrote:
What does port mean? Sorry... I don’t think I did
it sometimes does work like I was in the bank the other day and I received a sms but that’s like been the only time

Port = Transfer

Moving ones phone number from a previous provider to a new provider.

Re: not receiving calls or texts

will13am — Fri, 13 Sep 2019 15:58:39 GMT

As long as there is coveage, the noted behavior doesn't make any sense. Is there anything that doesn't look right in the self serve account?

Re: not receiving calls or texts

computergeek541 — Fri, 13 Sep 2019 21:22:27 GMT

@Chargracex wrote:
I purchased my SIM card in Vancouver . I now live in Banff Alberta and my phone does not revive calls or texts. Sometimes it will but 99 percent of the time it won’t. Help please

I'm also wondering if there is signal where you are in Banff but that it's very weak. Can you try a different phone? Some have a slightly better antenna than others. Also, try the sevice in different places. If it's fine elsewhere, you'll have to draw a conclusion.

Re: not receiving calls or texts

darlicious — Sat, 14 Sep 2019 00:10:39 GMT

Cell coverage can be spotty in the mountains but telus (the network pm uses)has excellent coverage in Banff and connecting highways. What kind of phone do you have?

Re: not receiving calls or texts

ilikepm — Sat, 14 Sep 2019 12:18:24 GMT

To help with porting, this may help you: https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-do-I-move-my-cell-phone-number-to-Public-Mobile/td-p/11

To help with coverage: either try another cell phone with the same SIM card or ask around for how Telus/Koodo coverage is in the area. Since PM uses the same network, coverage should be similar.

Hope this helps! 🙂