topic Re: Closing and account in Get Support

Closing and account

robhofler — Wed, 05 Jan 2022 12:04:16 GMT

Currently making two payments automatically. No longer need other account. How do I close it?

Re: Closing and account

Anonymous — Fri, 13 Sep 2019 15:09:28 GMT

@robhofler wrote:
Hi

Currently making two payments automatically. No longer need other account. How do I close it?

Or dial 611 (on that phone) to just turn off autopay.

Re: Closing and account

mimmo — Fri, 13 Sep 2019 15:10:18 GMT

Remove autopay remove credit card by logging into selfserve and clicking payments tab.

Account will expire after 90 days.

Re: Closing and account

tsparkle21 — Fri, 13 Sep 2019 15:11:09 GMT

Since PM is a prepaid service, you’ll just have to remove auto pay if you have it and let the account lapse.

Re: Closing and account

dna2016 — Fri, 13 Sep 2019 16:43:24 GMT

@robhofler just log in to your My Account, select the Payment tab, and then underneath the "One Time Payment" picture you'll see "Manage my card" and select that and you'll be able to remove your credit card from that account.

Once that is complete then do nothing, make no payments, the system will put your account into suspension when no payment is received for the next cycle, and then I believe within 3 months the account will close itself. You'll most likely receive text messages, maybe even emails reminding to make payments, but once you remove your credit card from the file the account will close in I believe 3 months.

Re: Closing and account

robscott1959 — Sat, 21 Sep 2019 15:08:42 GMT

Want to close my account

Re: Closing and account

Anonymous — Sat, 21 Sep 2019 15:23:48 GMT

@robscott1959 wrote:
Want to close my account

Remove any registered credit card and that will remove autopay. Let it suspend for lack of payment. 90 days after that it will all be gone. The SIM will become useless. Your number will be gone. Any money left in Available Funds will be gone. If you were referred by someone, they will lose the dollar reward that you gave them.

Re: Closing and account

BEER — Mon, 23 Sep 2019 15:15:12 GMT

@robhofler wrote:
Hi

Currently making two payments automatically. No longer need other account. How do I close it?

For immediate safest action ask the moderator team to close your account.