topic Re: How long to tranfser number in Get Support

How long to tranfser number

gradoj — Wed, 05 Jan 2022 12:04:06 GMT

Transferred my number from Rogers. Been waiting hours and still can't receive calls number still goes to old voicemail. How long does it normally take? Thanks

Re: How long to tranfser number

darlicious — Fri, 13 Sep 2019 07:19:08 GMT

SIM card in? Reboot phone. Log into your account. What does it say? What type of phone? Did you get a text from pm? Does anything work? Data text call? Should work within minutes but up to 2 hours with Rogers or other carriers than telus..?

Re: How long to tranfser number

darlicious — Fri, 13 Sep 2019 07:21:19 GMT

Does your Rogers SIM still work? Call text data? If it's split between the two it's still porting.

Re: How long to tranfser number

darlicious — Fri, 13 Sep 2019 07:41:47 GMT

@darlicious wrote:
Does your Rogers SIM still work? Call text data? If it's split between the two it's still porting.

Sleep on it...sometimes it takes 4 5 or 6 hours. A few other things to try if it hasn't completed by then before messaging the moderators. Try SIM in different phone...does it work. Airplane mode...for 10 or 15 minutes ....turn off mode. Does it work? If you are still stuck partially submit a ticket via Simon. What worked best for me...cause he is simple. Type in human then ignore what Simon asks and type in I want to talk to a human. Fill out form. Write down ref # follow up with private msg to moderator. Quote ref# phone # acct pin # relevant facts of issue + account email name. Then cross fingers...touch wood...avoid black cats...walking under ladders they'll get back to you soon. If your phone comes to life...cancel ticket and message.

Re: How long to tranfser number

GinYVR — Fri, 13 Sep 2019 09:31:11 GMT

@gradojFor Rogers it should be a few hours. If you have a spare phone I suggest you keep both SIM cards active. That way if Rogers or Public Mobile need to call you regarding a stuck port, you will know.

Re: How long to tranfser number

Triguy — Fri, 13 Sep 2019 12:02:10 GMT

The number transfer process can take up to 2 hours to complete for a mobile phone number. When you transfer a landline number, the process can take up to 3 business days. When your number transfer is complete, you will receive a confirmation text message.

Re: How long to tranfser number

will13am — Fri, 13 Sep 2019 13:06:14 GMT

@gradoj, Rogers porting takes 30 minutes almost to the second. From my many experiences, the porting time is quick and repeatable. One of the big pitfalls with doing a number port from Rogers is that their bill shows the account number with a bunch of dashes thrown in. If those dashes are included in the data entry, the port will fail. It is a big trap.

Re: How long to tranfser number

SGJV1 — Fri, 13 Sep 2019 13:34:04 GMT

It shouldnt take long at all. I had all 4 numbers of my own transfered in few mins. I was with Bell Aliant. Be patient, as Im sure it will transfer in a timely manner. I had to turn off one of my phone to reset it and it worked immediately.

Re: How long to tranfser number

gradoj — Fri, 13 Sep 2019 13:47:44 GMT

I left overnight but same problem...data and dialing out works but when I try and call my number I get my old Rogers voicemail. I called Rogers to cancel and they said not to worry about cancelling cause it will happen when the number transfers. Still can't receive calls

Re: How long to tranfser number

redux — Fri, 13 Sep 2019 13:58:20 GMT

You may want to contact a Moderator to have them check what's happening. Might be an unfinished or stuck port. Talk to SIMon (question mark bubble in the bottom right). Use as little words as possible so it gets what you're trying to say, and you can submit a support ticket by typing in "support ticket".

A mod should get back to your between ... well, varying hours. Give them up to 48 hours minimum, though. You'll just have to be patient. For now, if you have another phone, slot that SIM in so you can still access your voicemail should anyone call.

Hope it all works out in the end!

Re: How long to tranfser number

GinYVR — Fri, 13 Sep 2019 14:52:05 GMT

@gradojYou don't need to call Rogers to Cancel.. Do try the contact the Telus Port Team referenced in the post below

https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-right-now/m-p/117185#M36801

Re: How long to tranfser number

wingin — Fri, 13 Sep 2019 17:23:59 GMT

only few minutes for me

Re: How long to tranfser number

gradoj — Fri, 13 Sep 2019 20:33:09 GMT

Finally got a text that port was complete and can now receive incoming calls. Took about 18 hours

Re: How long to tranfser number

gradoj — Fri, 13 Sep 2019 20:40:15 GMT

Got a message from my support ticket that port was submitted with incorrect information that they fixed and then completed port

Re: How long to tranfser number

mdperry — Sat, 14 Sep 2019 00:26:06 GMT

I just transferred my number from Rogers when I switched a few weeks ago. It took ten mins. Once the number is transferred over, Rogers automatically closes your account with them. So no need to call Rogers. Now sometimes if you owe Rogers a money they may delay the process. I would call Rogers and see why they are not porting over the number if it hasn’t ported over within 24hours

Re: How long to tranfser number

computergeek541 — Sat, 14 Sep 2019 05:14:58 GMT

@gradoj wrote:
Finally got a text that port was complete and can now receive incoming calls. Took about 18 hours

So, what was the actual solution? Please do not mark your own posts as solutions. They might play a role in Community reward calculations. Consider giving the solution to the person whose answer was closest to what you needed to do to fix your number port.

Re: How long to tranfser number

johnpaul — Sat, 14 Sep 2019 03:39:51 GMT

Porting from Freedom took 3 minutes only.

Re: How long to tranfser number

ilikepm — Sat, 14 Sep 2019 12:15:02 GMT

This may help you with the porting process and estimated time!

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-do-I-move-my-cell-phone-number-to-Public-Mobile/td-p/11

Re: How long to tranfser number

gradoj — Sat, 14 Sep 2019 16:54:29 GMT

As stated solution was creating a ticket as port was never going to work without mod intervention

Re: How long to tranfser number

darlicious — Sun, 22 Sep 2019 19:35:33 GMT

@gradoj wrote:
Finally got a text that port was complete and can now receive incoming calls. Took about 18 hours

@gradoj I had said sleep on it hoping the port would complete overnightbut that wasn't going to happen if there was an error. Happy you took the advice to message the moderator. Welcome to public mobile.