topic Re: Can’t make any local calls in Get Support

Can’t make any local calls

Leeesa53 — Wed, 05 Jan 2022 12:03:36 GMT

I changed my plan about 2 hours ago but can’t make any local phone calls

Re: Can’t make any local calls

mh1983 — Thu, 12 Sep 2019 21:18:55 GMT

What plan's showing up on your Self Serve account view?

Re: Can’t make any local calls

johnpaul — Thu, 12 Sep 2019 21:21:33 GMT

@Leeesa53 call 611. What does it say? Does it say that your account is suspended? What does your self-serve overview account status say? Does it say you have an amount owing? What was your previous plan and what is your new plan? We might be able to help you.

Re: Can’t make any local calls

Leeesa53 — Thu, 12 Sep 2019 21:23:27 GMT

5g unlimited talking etc

Re: Can’t make any local calls

Leeesa53 — Thu, 12 Sep 2019 21:24:10 GMT

It says my next payment is Oct 12 no amount owing

Re: Can’t make any local calls

Leeesa53 — Thu, 12 Sep 2019 21:28:15 GMT

Keeps saying it’s long distance but it’s a local call

Re: Can’t make any local calls

GinYVR — Thu, 12 Sep 2019 21:32:57 GMT

@Leeesa53

Try these tricks

1. Reboot the phone.

2. Try the Lost / Stolen trick

3. Add $1 to your account

Re: Can’t make any local calls

johnpaul — Thu, 12 Sep 2019 21:33:48 GMT

@Leeesa53 please answer my questions one by one.

call 611. What does it say? Does it say that your account is suspended?
What does your self-serve overview account status say? Does it say your plan is expired? Does it say you have an amount owing?
What was your previous plan and what is your new plan?

Re: Can’t make any local calls

Leeesa53 — Thu, 12 Sep 2019 21:34:33 GMT

Will try adding $1 to account. Have already tried rebooting phone and removing SIM. Wish me luck 🙂

Re: Can’t make any local calls

Leeesa53 — Thu, 12 Sep 2019 21:41:55 GMT

- 611 doesn’t say my account is suspended

- self serve account says next payment due Oct 11

- my previous plan was $50 a month. I changed it to $40 a month

Re: Can’t make any local calls

johnpaul — Thu, 12 Sep 2019 21:47:00 GMT

@Leeesa53 When you changed your plan, did you do an immediate change? or was this change effective on your new cycle?

Re: Can’t make any local calls

Leeesa53 — Thu, 12 Sep 2019 21:47:53 GMT

I am not sure? I was wanting it to be immediately

Re: Can’t make any local calls

GinYVR — Thu, 12 Sep 2019 21:50:24 GMT

@Leeesa53Public Mobile payment system has a bug regarding autopay and scheduled downgrade (monetary) plans.. if you fit that category you have no choice but to get the moderators to fix it for you.

Re: Can’t make any local calls

Leeesa53 — Thu, 12 Sep 2019 21:52:16 GMT

Ok thank you 🙂

now to try and get ahold of a moderator

Re: Can’t make any local calls

johnpaul — Thu, 12 Sep 2019 21:54:43 GMT

If you made an immediate change to plan 40 from plan 50, did you have $40 in your available funds? I'm thinking there was payment system problem and thats causing your account to be suspended. But you said 611 does not say that that's the case. Are you still able to text and access the internet?

Re: Can’t make any local calls

Leeesa53 — Thu, 12 Sep 2019 21:56:05 GMT

I made the payment after I changed my plan.

I am able to text and access the internet

Re: Can’t make any local calls

johnpaul — Thu, 12 Sep 2019 22:01:11 GMT

okay. so your problem is calling local phone numbers. that's very weird. and you can call outside of your local area? try to call another province. See if it connects.

I guess you have to contact a moderator for this.

Re: Can’t make any local calls

Leeesa53 — Thu, 12 Sep 2019 22:02:19 GMT

I will try that. How do I contact a moderator? Thank you for your help 🙂

Re: Can’t make any local calls

DanielleMarie — Thu, 12 Sep 2019 22:06:29 GMT

@Leeesa53 wrote:
I will try that. How do I contact a moderator? Thank you for your help 🙂

Open a ticket via SIMon the chat bot here: https://www.publicmobile.ca/en/bc/get-help

Good luck!

Re: Can’t make any local calls

Leeesa53 — Thu, 12 Sep 2019 22:19:57 GMT

Problem solved thanks everyone