topic Re: Data usage did not reset in Get Support

Data usage did not reset

lewiscj — Wed, 05 Jan 2022 12:03:22 GMT

I recently signed up with Public Mobile and went with the $25 a month plan. This plan includes 500MB + 500MB bonus with AutoPay. Does the data usage reset every billing cycle? So, every 30 days?

Re: Data usage did not reset

kselmak — Thu, 12 Sep 2019 18:13:09 GMT

Yes

You should be able to see when you login to your selfserve on the overview page, lower left side should contain counter of everything you have included in. your plan, your add-ons and bonuses. If you consume something up completely it will disappear from the list.

Whatever is part of your plan will reset every 30 days, add-ons will just stay until consumed or if timed until expiry

Re: Data usage did not reset

dabr — Thu, 12 Sep 2019 18:32:42 GMT

@lewiscj wrote:
I recently signed up with Public Mobile and went with the $25 a month plan. This plan includes 500MB + 500MB bonus with AutoPay. Does the data usage reset every billing cycle? So, every 30 days?

Yes your plan and all the features in the plan will reset every 30 days upon renewal.

When was your renewal? If the data didn't get reset and your renewal just happened, then try the lost/stolen trick:

Log into your account, select plans/add-ons, select phone lost and suspend. Log out, wait 5 mins and log back in and report phone found and resume service. Log out and restart your phone. This should reset the account and SIM.

Re: Data usage did not reset

lewiscj — Thu, 12 Sep 2019 19:47:32 GMT

I tried the suspend and then re-active proceedure and my data usage remains the same. The Public Mobile data usage tracker should have reset on September 6 but it didn't. I can confirm that it didn't based on Public Mobile usage history page. Also, my iPhone confirms that it hasn't been reset since August 6. I did receive a text from Public Mobile on September 10 that there was a billing error. thanks.

Re: Data usage did not reset

ChuckYeah — Thu, 12 Sep 2019 19:54:32 GMT

Best to do your research. Did you send a ticket so the mods can fix it for you?

Re: Data usage did not reset

Immy1234 — Fri, 13 Sep 2019 04:42:37 GMT

How do you go about sending a ticket in for mods to fix that? I had the same problem occur

Re: Data usage did not reset

GinYVR — Fri, 13 Sep 2019 05:03:35 GMT

@Immy1234 https://publicmobile.ca.ada.support/chat/ Use this link and start a conversation with SIMon once you think he has enough information then type submit ticket. A ticket will be generated for you that way.

Re: Data usage did not reset

Immy1234 — Fri, 13 Sep 2019 13:14:15 GMT

I tried that but every time I submit his ‘send ticket’ link, it goes to a screen that says 403 forbidden.

Re: Data usage did not reset

Triguy — Fri, 13 Sep 2019 13:16:05 GMT

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data usage did not reset

Yanwj — Sun, 15 Sep 2019 13:27:44 GMT

I'm also having this exact problem.

Re: Data usage did not reset

lewiscj — Sun, 15 Sep 2019 15:36:12 GMT

Contact a moderator using this link: https://www.publicmobile.ca/en/ab/get-help/articles/contact-a-moderator. Look for the "Click here" to create a private message. Provide as much details as possible.

Re: Data usage did not reset

Pearlpaul — Tue, 03 Mar 2020 13:38:51 GMT

I have same problem and I tried lost phone and it still didn’t reset. Any other suggestions

Re: Data usage did not reset

kselmak — Tue, 03 Mar 2020 14:52:47 GMT

@Pearlpaul wrote:
I have same problem and I tried lost phone and it still didn’t reset. Any other suggestions

@Pearlpaul
Can you check your usage history?https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/

Can you contact moderators

https://publicmobile.ca.ada.support/chat/

Sorry I'm comparing posts

Re: Data usage did not reset

CS_Agent — Tue, 03 Mar 2020 14:53:21 GMT

Hi there!

Here is SIMon --> SIMon, our friendly chatbot which is waiting to help you with this. He knows a lot of tricks regarding situations like this one.

Wish you a great day!

Re: Data usage did not reset

tq — Thu, 05 Mar 2020 18:42:06 GMT

I seem to be having "data not being reset" for months. I may have been reset once but it is not consistent. I have the $15 autopay plan and I hardly use my 250 MB each month.

I will try the PM moderator link. I did try the avator and it sent me here

Re: Data usage did not reset

dabr — Thu, 05 Mar 2020 19:41:42 GMT

@tq wrote:
I seem to be having "data not being reset" for months. I may have been reset once but it is not consistent. I have the $15 autopay plan and I hardly use my 250 MB each month.
I will try the PM moderator link. I did try the avator and it sent me here

@tq How much data are you seeing being used? Usually there is a nominal amount (approx. 5.3mb) that shows up being used which is referrend to as buffer or ghost data . This can be reset by turing on/off your data or toggling the airplane mode.

If you are seeing more than that used, then make sure your apps are only updating via wifi. Also make sure your background data is disabled/restricted. Another thing you can do to keep control of how much data is being used up, is to only turn on data when you are out of wifi range.

Of course, if the issue is that your plan data is not getting reset on renewal, then only the moderators will be able to help.

Re: Data usage did not reset

tq — Thu, 05 Mar 2020 21:50:04 GMT

Thanks, the question is not how much is used but not being renewed. I will go with your last comment , and hope the PM moderators can help.

"Of course, if the issue is that your plan data is not getting reset on renewal, then only the moderators will be able to help."

Re: Data usage did not reset

dabr — Thu, 05 Mar 2020 22:01:51 GMT

@tq wrote:
Thanks, the question is not how much is used but not being renewed. I will go with your last comment , and hope the PM moderators can help.
"Of course, if the issue is that your plan data is not getting reset on renewal, then only the moderators will be able to help."

@tq Yes sounds like there may be an account issue if your data is not getting reset at renewal. Unfortunately, that does happen occasionally, hopefully moderators will get it sorted quickly for you. Good luck.