topic Re: billing in Get Support

billing

mahmoud — Wed, 05 Jan 2022 12:03:17 GMT

hi , i have charged twice for the same bill.

Re: billing

hairbag1 — Thu, 12 Sep 2019 17:09:59 GMT

@mahmoud wrote:
hi , i have charged twice for the same bill.

If you can post a screen shot of the billing, edit out any personal info.

Re: billing

mahmoud — Thu, 12 Sep 2019 17:55:55 GMT

i have another 3 lines under same name.

Edited by computergeek541: personal information removed

Re: billing

hairbag1 — Thu, 12 Sep 2019 17:20:53 GMT

@mahmoud wrote:
xxx-XXX-xxxx and i have another 3 lines under same name.

Log into My Account. You should click on View Payment History. Take a screen shot of that to see the recent payments and we can try to explain it to you. See if you actually paid more than you should have.

Re: billing

GinYVR — Thu, 12 Sep 2019 17:21:23 GMT

@mahmoudPlease remove your phone number. This is a public forum and most people here are not Public Mobile employees and have no access to your private info like your name. The best way is to use the screencapture function on your device.

Re: billing

geopublic — Thu, 12 Sep 2019 17:22:06 GMT

@mahmoud wrote:
hi , i have charged twice for the same bill.

@mahmoud if the dates are the same then that is a problem. Because Public's plans are 30 days it's possible that you can have two separate renewals in the same month. If that's not the case then:

Re: billing

mahmoud — Thu, 12 Sep 2019 17:26:50 GMT

all of the line paid yesterday. payment twice.

Re: billing

hairbag1 — Thu, 12 Sep 2019 17:30:49 GMT

If you're reluctant to post the info that I've requested, then follow advise from @geopublic . Please be patient as response times can be 24hrs to 72hrs before the moderator can get back to you...usually much less though.

Good luck.