topic Reactivated account in Get Support

Reactivated account

wdavis0604 — Wed, 05 Jan 2022 12:03:12 GMT

I have just reactivated my account and changed my plans but it is not registering my plan as activated. Why? Do I have to wait till midnight? It shows my plan change as activated but I cant make calls or text and it says I have no data but I do. Help

Re: Reactivated account

Anonymous — Mon, 01 Apr 2019 04:57:49 GMT

@wdavis0604 wrote:
I have just reactivated my account and changed my plans but it is not registering my plan as activated. Why? Do I have to wait till midnight? It shows my plan change as activated but I cant make calls or text and it says I have no data but I do. Help

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Reactivated account

RobertQc — Mon, 01 Apr 2019 05:06:20 GMT

@wdavis0604 wrote:
I have just reactivated my account and changed my plans but it is not registering my plan as activated. Why? Do I have to wait till midnight? It shows my plan change as activated but I cant make calls or text and it says I have no data but I do. Help

@wdavis0604 Were you in the middle of a renewal? Was the account suspended before?