topic Re: Community account email question in Get Support

Community account email question

softech — Wed, 05 Jan 2022 12:03:06 GMT

HI.. I have a question regarding Communcity account and email address...

According to Public Mobile:

>>Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards.

1) I joined this community with email A.

2) Then I join Public Mobile and setup my service with email B

3.) I went back to this Public community and change my email from A to B to line up with my Public Mobile service (I did verfiy my new email address B for this community)

My question is Public Mobile will be smart enough to link them up and whatever i earn here will reflect there?

thanks again..

(sorry if it is a newbie question..)

Re: Community account email question

Tony8 — Mon, 01 Apr 2019 00:22:36 GMT

Hi, it seems reasonable that if they both have the same address, they are linked.

Re: Community account email question

hairbag1 — Mon, 01 Apr 2019 00:23:53 GMT

@softech wrote:
HI.. I have a question regarding Communcity account and email address...

According to Public Mobile:
>>Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards.

1) I joined this community with email A.
2) Then I join Public Mobile and setup my service with email B
3.) I went back to this Public community and change my email from A to B to line up with my Public Mobile service (I did verfiy my new email address B for this community)

My question is Public Mobile will be smart enough to link them up and whatever i earn here will reflect there?

thanks again..
(sorry if it is a newbie question..)

That's a great question. I suggest you send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Provide as much detail and account info as you can. It may take 20 minutes for them to reply or it may take up to 2 days....so please be patient. Welcome to Public Mobile.

Re: Community account email question

Luddite — Mon, 01 Apr 2019 00:32:38 GMT

@softech Using your self serve account email address as the address in your Community Profile will ensure Community Rewards are correctly credited.