topic Re: data not working in Get Support

data not working

franco100 — Wed, 05 Jan 2022 12:02:59 GMT

I can't seem to get my data working .Any advice

Re: data not working

ChuckYeah — Thu, 12 Sep 2019 15:34:29 GMT

Is it a new account? Or has it been working and has since stopped?

Have you logged into self serve to see if you have data available?

If there is no entry for data on the overview page, it means you are out of data. Or at the very least, PM thinks you have used it all

Re: data not working

mimmo — Thu, 12 Sep 2019 15:34:31 GMT

Check your apn settings.

What phone are you using iPhone might need a carrier update, lg's a network setting reset.

Re: data not working

popping — Thu, 12 Sep 2019 15:35:11 GMT

@franco100 wrote:
I can't seem to get my data working .Any advice

Enable data and restart your phone to let PM SIM card to setup your APN setting for data.

If you are using a LG phone, do a network reset after changing provider before data working again.

Re: data not working

hairbag1 — Thu, 12 Sep 2019 15:38:42 GMT

What plan are you on ? If you're on the $15 plan, look close to ensure you haven't used all your data already. Log into My Account...if you see no data, it's been used up until next renewal.

Re: data not working

DustNboneZ — Thu, 12 Sep 2019 16:17:16 GMT

My data isn't working either

Re: data not working

srlawren — Thu, 12 Sep 2019 16:39:51 GMT

@DustNboneZ wrote:
My data isn't working either

@DustNboneZ please review the first couple of responses to this thread.

Re: data not working

DustNboneZ — Thu, 12 Sep 2019 19:02:02 GMT

I get 6.5 gigs my phone is saying I used 5 gigs. The overview page is blank. I run out of data every month and it's never been blank before.

Re: data not working

dabr — Thu, 12 Sep 2019 19:06:29 GMT

@DustNboneZ wrote:
I get 6.5 gigs my phone is saying I used 5 gigs. The overview page is blank. I run out of data every month and it's never been blank before.

If your overview page is showing no data line then you have used it all up unfortunately. Your options are to buy an add-on data, expensive at $30/1GB or 200mb at $10, or ask moderators to renew your plan early, which would also mean paying immediately for the renewal.

The phone counter is not always accurate because the 30 day plan renewal maybe different from your phone timelime.

Re: data not working

ChuckYeah — Thu, 12 Sep 2019 19:08:12 GMT

If there is no data line on your overview page, you are out of data in PM a system and therefore your data has been shut down.

If you think differently, you should go thru your usage history to verify. Your phone counter is not the deciding factor of course.

If you still disagree, you can ask a moderator to look into it. But I know that system has proven to be right many times.

You should consider creating a support ticket. Explain your issue to SIMON, the ? comment bubble in the bottom right.

Use as few words as possible to allow the BOT to understand you better. Answer his questions until you get to here:

Click on "Submit a ticket" and the Moderator team will take over your case and respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
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