topic Re: Service not working in Get Support

Service not working

spondamali — Wed, 05 Jan 2022 12:02:55 GMT

Hi, I activated yesterday from Freedom and I still don't have a working phone plan. Service is super intermittent and I keep losing it and only a few calls have gone through. I was unable to get a ticket going. Could someone help me?

Re: Service not working

LovesToPM — Thu, 12 Sep 2019 14:46:05 GMT

@spondamali wrote:
Hi, I activated yesterday from Freedom and I still don't have a working phone plan. Service is super intermittent and I keep losing it and only a few calls have gone through. I was unable to get a ticket going. Could someone help me?

To submit a ticket to Moderators, click on the green Question Mark (at bottom right).

Type "submit a ticket" or "contact us" to get started.

Re: Service not working

will13am — Thu, 12 Sep 2019 14:52:12 GMT

@spondamali, you mention intermittent service. Is the phone connecting and disconnecting from the network? Perhaps try reseating the SIM card and rebooting the phone. I assume the account has been checked for abnormalities and the number porting has been successful (line at Freedom has been closed). Anyway, the moderator team can be reached via private message using using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.

Re: Service not working

spondamali — Thu, 12 Sep 2019 15:15:37 GMT

Thank you! I messaged the mods so hopefully it gets sorted out shortly.