topic Re: Trouble with everything in Get Support

Trouble with everything

ldsmith118 — Wed, 05 Jan 2022 12:02:51 GMT

Trying to log into account and getting this message .Sorry, we’re unable to verify your email address.My Sim I bought wants a unlock code phone was unlock with old Sim.

Re: Trouble with everything

Anonymous — Thu, 12 Sep 2019 13:20:33 GMT

@ldsmith118 wrote:
Trying to log into account and getting this message .Sorry, we’re unable to verify your email address.My Sim I bought wants a unlock code phone was unlock with old Sim.

Have you ever been able to log in?

"Old SIM" as in a previous provider? Or did you replace the PM SIM for some reason?

Re: Trouble with everything

LovesToPM — Thu, 12 Sep 2019 13:26:30 GMT

@ldsmith118 wrote:
Trying to log into account and getting this message .Sorry, we’re unable to verify your email address.My Sim I bought wants a unlock code phone was unlock with old Sim.

Are you a new customer?

Check your email account. Did you receive one from Public Mobile asking to verify your email address?

When you put in the new SIM and the phone asks for an unlock code, your phone is likely locked by the original carrier. When did you buy your phone and was it from your last provider?

Re: Trouble with everything

mimmo — Thu, 12 Sep 2019 13:27:18 GMT

@ldsmith118 what pho e do you have? Some samsung will lock to the first sim inserted. You can conta t samsung for the unlock code. Otherwise you need to contact the old provider for the unlock code.

Re: Trouble with everything

kselmak — Thu, 12 Sep 2019 13:30:54 GMT

It seems like you have more than one problem.

First can you get hold of an unlocked phone to test your sim in

Then once your sim is working you can try creating your account

It looks like your phone got locked to previous provider

You can also contact the manufacturer of your phone via website they have to provide unlock code for free

Which phone do you have?

Re: Trouble with everything

GinYVR — Thu, 12 Sep 2019 14:30:10 GMT

@ldsmith118Did you purchase your SIM card from a resller? If so you will need to create a new account via selfserve.publicmobile.ca for the log in for your account.

Re: Trouble with everything

ldsmith118 — Thu, 12 Sep 2019 14:53:05 GMT

Never been able to login. Old provider's sim network was unlocked. New public mobile sim is locked.

Re: Trouble with everything

GinYVR — Thu, 12 Sep 2019 15:00:02 GMT

@ldsmith118What is the exact wording from the phone? How many times did you enter the code? There is usually a limit on how many times you can enter.. if you tried to enter too many times the phone will lock you out.

Just note it seems the queue for the moderator is very long.. it might take more than 48 hours for them to get back to you.

Re: Trouble with everything

ldsmith118 — Sat, 14 Sep 2019 16:54:42 GMT

I went to a different virgin mobile store and they found out the phone was still lock the person at the first store lied about unlocking it. Everything is good now thank you for all the help.