topic Re: Cannot review plan details in Get Support

Cannot review plan details

TechCowboy — Wed, 05 Jan 2022 12:02:24 GMT

I've been with Public Mobile for a couple of years now, and about 3 months ago I noticed I couldn't access my Plan Details. It wasn't important enough then to follow up, but now I really do what to review my plan, but can't.

I've tried:

-Logging in and out

-Clearing caches

-Different browsers

-Different computers

-Different phones

I simply cannot preview my plan details regardless, I get the message:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page

Re: Cannot review plan details

Triguy — Thu, 12 Sep 2019 00:14:32 GMT

Submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Cannot review plan details

geopublic — Thu, 12 Sep 2019 00:20:50 GMT

@TechCowboy wrote:
I've been with Public Mobile for a couple of years now, and about 3 months ago I noticed I couldn't access my Plan Details. It wasn't important enough then to follow up, but now I really do what to review my plan, but can't.
I've tried:
-Logging in and out
-Clearing caches
-Different browsers
-Different computers
-Different phones

I simply cannot preview my plan details regardless, I get the message:

Oh no!
It looks like something went wrong, but don’t panic.
Log out and then log back in again to continue. Or return to the Login Page

@TechCowboy Are you using a computer or your phone? Try it on another computer if it works then.....

Re: Cannot review plan details

brennanleblanc_ — Thu, 12 Sep 2019 00:28:26 GMT

@geopublic wrote:
@TechCowboy wrote:
I've been with Public Mobile for a couple of years now, and about 3 months ago I noticed I couldn't access my Plan Details. It wasn't important enough then to follow up, but now I really do what to review my plan, but can't.
I've tried:
-Logging in and out
-Clearing caches
-Different browsers
-Different computers
-Different phones

I simply cannot preview my plan details regardless, I get the message:

Oh no!
It looks like something went wrong, but don’t panic.
Log out and then log back in again to continue. Or return to the Login Page

@TechCowboy Are you using a computer or your phone? Try it on another computer if it works then.....

I would also make sure your browser is up to date and try using Chrome Incognito mode.

Re: Cannot review plan details

TechCowboy — Thu, 19 Sep 2019 13:46:47 GMT

I moved from BC to PEI, and but I originally created the account in BC

I was setting my region to PEI

SOLUTION:

You must set your region to the area where you created the account.

Re: Cannot review plan details

Luddite — Sat, 21 Sep 2019 16:36:43 GMT

@TechCowboy wrote:
I moved from BC to PEI, and but I originally created the account in BC
I was setting my region to PEI

SOLUTION:
You must set your region to the area where you created the account.

Not quite correct. If you login to self serve and click Change Number you may choose a number from anywhere in Canada.

Re: Cannot review plan details

TechCowboy — Sat, 21 Sep 2019 23:31:12 GMT

Luddite, your comment has nothing to do with the issue at hand. I didn't change my number, I still have a BC number even though I moved to PEI. In order to see your plan details, I must set it to the region that created the account or it produces an error.