topic Re: I can't receive incoming calls in Get Support

I can't receive incoming calls

Rain — Wed, 05 Jan 2022 12:02:19 GMT

I just joined PM today. I got the $10 plan to start out with. It has 50 mins Canada wide talk. I got a new number from PM (not ported) I can make calls and send/receive sms but I couldn't receive calls. When someone tried calling me it says the the number is not equipped for incoming calls. Does that mean I need to include incoming calls in my plan but I have 50kins Canada wide talk? Or something's wrong with the phone? It's Nokia8 TA-1004. I'll appreciate your help. Thanks!

Re: I can't receive incoming calls

Alex888 — Sun, 31 Mar 2019 04:21:37 GMT

@Rain Did you move your number from another provider? Have you restarted your phone?

Re: I can't receive incoming calls

Anonymous — Sun, 31 Mar 2019 04:23:19 GMT

@Rain wrote:
I just joined PM today. I got the $10 plan to start out with. It has 50 mins Canada wide talk. I got a new number from PM (not ported) I can make calls and send/receive sms but I couldn't receive calls. When someone tried calling me it says the the number is not equipped for incoming calls. Does that mean I need to include incoming calls in my plan but I have 50kins Canada wide talk? Or something's wrong with the phone? It's Nokia8 TA-1004. I'll appreciate your help. Thanks!

Odd. Can you transcribe exactly what a caller hears? I'm assuming you're testing with another phone at hand.

Maybe your call forwarding permanent is on? Maybe you have a do not disturb setting on?

Re: I can't receive incoming calls

cavemantoronto — Sun, 31 Mar 2019 04:27:24 GMT

@Rain wrote:
I just joined PM today. I got the $10 plan to start out with. It has 50 mins Canada wide talk. I got a new number from PM (not ported) I can make calls and send/receive sms but I couldn't receive calls. When someone tried calling me it says the the number is not equipped for incoming calls. Does that mean I need to include incoming calls in my plan but I have 50kins Canada wide talk? Or something's wrong with the phone? It's Nokia8 TA-1004. I'll appreciate your help. Thanks!

Not a phone issue. A phone can't make the network produce an error like that one. I think maybe system thinks you are out of minutes or voice not provisioned correctly by Public. I think you need to contact moderator_team.

Re: I can't receive incoming calls

sunflowershine — Sun, 31 Mar 2019 04:38:51 GMT

@Rain You better contact the Moderator by sending a private message that is the envelop icon and to "Moderator_Team".

Re: I can't receive incoming calls

Jessica_T — Sun, 31 Mar 2019 06:22:26 GMT

@Rain Try this trick. Report your phone lost/stolen in the self service account under Plans and Add-ons, Lost/Stolen Phone and logout. Wait 5-10 minutes. Re-login and report phone found. Reboot your phone. This seems to reset your SIM card and hopefully activates your plan/account.

Re: I can't receive incoming calls

Rain — Sun, 31 Mar 2019 12:19:36 GMT

I got a new phone and number. I did restart the phone twice.

Re: I can't receive incoming calls

Lieux — Sun, 31 Mar 2019 12:21:41 GMT

@Rain wrote:
I got a new phone and number. I did restart the phone twice.

Did you write a message to the moderator?

Re: I can't receive incoming calls

Rain — Sun, 31 Mar 2019 12:44:37 GMT

@Jessica_T I will try that and see what happens. Thanks

Re: I can't receive incoming calls

Jessica_T — Sun, 31 Mar 2019 14:41:40 GMT

@Rain wrote:
@Jessica_T I will try that and see what happens. Thanks

@Rain Any luck on that? Seems to help a lot of users out

Re: I can't receive incoming calls

Rain — Sun, 31 Mar 2019 16:22:35 GMT

Hi! It's already working. I didn't have to do the lost/stolen phone. I'm not sure what happened but before I even tried doing that, someone called me and it went through! I'm glad. But thanks everyone for all the suggestions!