topic Re: Activation/Sim not provisioned for voice in Get Support

Activation/Sim not provisioned for voice

ringanator — Wed, 05 Jan 2022 12:02:13 GMT

Ok....totally frustrated here and very unhappy 3 days I have been trying to activate my phone.....went through all the steps drove to the store to buy a voucher as the PM would not accept my credit card.....got all the way through the activation.....got the welcome email.....no phone......contacted the mod team yesterday they cant find my account then radio silence messages the original mod....no response. .....message the team......no response......feeling like I got ripped off

Re: Activation/Sim not provisioned for voice

hairbag1 — Sun, 31 Mar 2019 02:52:30 GMT

@ringanator wrote:
Ok....totally frustrated here and very unhappy 3 days I have been trying to activate my phone.....went through all the steps drove to the store to buy a voucher as the PM would not accept my credit card.....got all the way through the activation.....got the welcome email.....no phone......contacted the mod team yesterday they cant find my account then radio silence messages the original mod....no response. .....message the team......no response......feeling like I got ripped off

Log into My Account / Plan & Add ons / Lost-Stolen... Suspend service then log out for 5 minutes...log back in and resume service. Sometimes this is an effective method to kick-start your phone. Good luck and let us know when and how you get resolution. Welcome to PM.

Re: Activation/Sim not provisioned for voice

ringanator — Sun, 31 Mar 2019 02:57:53 GMT

Cant logging it does not recognize my login or phone # and it won't let me reset the password.

Re: Activation/Sim not provisioned for voice

Tiprix — Sun, 31 Mar 2019 02:58:20 GMT

I'm sorry to hear your stressful days. On the welcome email I received, my account number is actually listed on the "To:" section infront of my email. They should be able to pull it with that account number.

Re: Activation/Sim not provisioned for voice

ringanator — Sun, 31 Mar 2019 02:59:53 GMT

it just has my email address and on the summery under account # it blank

Re: Activation/Sim not provisioned for voice

Anonymous — Sun, 31 Mar 2019 03:01:49 GMT

@ringanator wrote:
Ok....totally frustrated here and very unhappy 3 days I have been trying to activate my phone.....went through all the steps drove to the store to buy a voucher as the PM would not accept my credit card.....got all the way through the activation.....got the welcome email.....no phone......contacted the mod team yesterday they cant find my account then radio silence messages the original mod....no response. .....message the team......no response......feeling like I got ripped off

As an aside to your account problem...what exact make/model phone is it?

Re: Activation/Sim not provisioned for voice

ringanator — Sun, 31 Mar 2019 03:04:40 GMT

Samsung Galaxy SM-G960W when trying to select network operators manually I see Public Mobile but it will not register on the network

Re: Activation/Sim not provisioned for voice

Tiprix — Sun, 31 Mar 2019 03:04:58 GMT

Did you use the same email to activate your sim as well as creating the community board account?

Re: Activation/Sim not provisioned for voice

ringanator — Sun, 31 Mar 2019 03:05:37 GMT

Yes

Re: Activation/Sim not provisioned for voice

ringanator — Sun, 31 Mar 2019 03:16:13 GMT

Is there a contact # to talk to someone?

Re: Activation/Sim not provisioned for voice

Anonymous — Sun, 31 Mar 2019 03:20:06 GMT

@ringanator wrote:
Is there a contact # to talk to someone?

No call centre here. All you can do is send a private message to @Moderator_Team.

Re: Activation/Sim not provisioned for voice

Jadebug — Sun, 31 Mar 2019 03:21:24 GMT

This may seem silly, but try removing the sim tray and double check to see if there's any dust or if the SIM is sitting properly.

Also try toggling airplane mode.

Re: Activation/Sim not provisioned for voice

ringanator — Sun, 31 Mar 2019 03:36:02 GMT

tried both......when I toggle airplane mode is when I get the message sim not provisioned for voice......it an account error either the system is not creating the account or it not activating the sim...my guess is there is no account and there a problem with the web based activation

Re: Activation/Sim not provisioned for voice

ringanator — Sun, 31 Mar 2019 04:14:24 GMT

can someone get a mod to respond to me or give me information on how to get a refund for the sim card and pre paid voucher?

Re: Activation/Sim not provisioned for voice

Anonymous — Sun, 31 Mar 2019 04:19:22 GMT

@ringanator wrote:
can someone get a mod to respond to me or give me information on how to get a refund for the sim card and pre paid voucher?

I gave you the link in a prior post. Orange underlined text is a link around here.

Re: Activation/Sim not provisioned for voice

ringanator — Sun, 31 Mar 2019 04:25:06 GMT

I did that.......6 hrs ago and message the original mod that responded yesterday no one is getting back to me giving me any kind of explanation or is showing any attempt to fix this problem.....6hr is a rediculious wait time.....2 day is unacceptable.