topic Re: New SIM Phone wont work in Get Support

New SIM Phone wont work

res6cue — Wed, 05 Jan 2022 12:02:06 GMT

My son lost his phone. We bought a new one. Didn't report lost. Went and changed SIM Card in self service. Phone will not activate though. Said it was ok, but no service. Please help.

Re: New SIM Phone wont work

Jb456 — Sun, 05 Apr 2020 03:13:30 GMT

Stay Safe!

Re: New SIM Phone wont work

RossN — Wed, 11 Sep 2019 20:44:12 GMT

@res6cue hi did you buy the phone new? if not it could be locked to the old carrier

Re: New SIM Phone wont work

Triguy — Wed, 11 Sep 2019 20:44:14 GMT

You should report the lost phone.

For the new phone try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. Also try adding a $1 payment. If you need to contact a moderator then click on the question mark on the bottom right to submit a ticket using Simon.

Re: New SIM Phone wont work

res6cue — Wed, 11 Sep 2019 20:44:50 GMT

Have tried power off/on. No luck

Re: New SIM Phone wont work

res6cue — Wed, 11 Sep 2019 20:45:06 GMT

Not locked. Tried another sim.

Re: New SIM Phone wont work

RossN — Wed, 11 Sep 2019 20:49:42 GMT

@res6cue ok so you tried another sim from PM? and did that work?

Re: New SIM Phone wont work

Anonymous — Wed, 11 Sep 2019 20:49:44 GMT

@res6cue- What phone did you buy? Did you check for compatibility?

Re: New SIM Phone wont work

res6cue — Wed, 11 Sep 2019 20:50:28 GMT

iPhone 6. works fine with another active sim

Re: New SIM Phone wont work

RossN — Wed, 11 Sep 2019 20:54:38 GMT

@res6cue Send a message via ? mark bubble possible your new sim number didnt register properly Simon will help you submit a ticket with moderators

Re: New SIM Phone wont work

GinYVR — Wed, 11 Sep 2019 20:59:44 GMT

@res6cueAfter your son lost his phone and you got him a replacement. I assume you had also got a new SIM card too? Have you paired the SIM card to your son's account via selfserve? If not log ino and change the SIM card to the 19 digit of your son's new SIM card #. You need to do that in order for the SIM card to work.

It sounds like your iPhone is already unlocked.

HOW TO CHANGE YOUR SIM CARD #

Re: New SIM Phone wont work

Luddite — Wed, 11 Sep 2019 21:01:27 GMT

@res6cue

a) Reboot the new phone with the PM SIM installed. What message appears on the phone?

b) Try the PM SIM in another phone?

c) When he lost the phone did he report it lost in his PM account?

Re: New SIM Phone wont work

kh12 — Tue, 17 Sep 2019 21:39:02 GMT

my new SIM Public mobil not work Error Network or SiM card error. in my Samsung S4 and two other phones LG .My Number tranfer from VOIP.MS Number.

Re: New SIM Phone wont work

geopublic — Tue, 17 Sep 2019 21:47:38 GMT

@kh12 wrote:
my new SIM Public mobil not work Error Network or SiM card error. in my Samsung S4 and two other phones LG .My Number tranfer from VOIP.MS Number.

@kh12 Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!

Re: New SIM Phone wont work

claudelamoureux — Tue, 17 Sep 2019 21:56:01 GMT

If you can, try the new sim in a phone that works with Public Mobile, this way you will be able to rule out SIM issue versus phone issue.