topic Re: How long does Public Mobile keep numbers in a bank? in Get Support

Ported wrong number

lwhilton — Wed, 05 Jan 2022 12:02:00 GMT

need help ASAP. I was just setting up an account for my mom and everything was going fine. I was logged in both my account and hers and ported her number to my account by mistake and have lost my cell number and her number is now on my account. I need this repaired ASAP THank you!

Re: Ported wrong number

dabr — Wed, 11 Sep 2019 20:08:55 GMT

@lwhilton wrote:
need help ASAP. I was just setting up an account for my mom and everything was going fine. I was logged in both my account and hers and ported her number to my account by mistake and have lost my cell number and her number is now on my account. I need this repaired ASAP THank you!

You'll need the help of moderators for this. Click on chatbot SIMon, ? mark bubble bottom right of the screen and submit a ticket. Good luck because you might have bit of wait before hearing back depending upon how busy the moderators are.

Re: No services after porting my number

lwhilton — Wed, 11 Sep 2019 20:00:55 GMT

I really need someone at Public mobile to call me back. It is a complicated situation

Re: Ported wrong number

lwhilton — Wed, 11 Sep 2019 20:03:04 GMT

how do I submit a ticket? I can't find anything that allows that

Re: Ported wrong number

DanielleMarie — Wed, 11 Sep 2019 20:04:14 GMT

@lwhilton wrote:
how do I submit a ticket? I can't find anything that allows that

Open a ticket via SIMon the chat bot here: https://www.publicmobile.ca/en/bc/get-help

Re: Ported wrong number

Jb456 — Sun, 05 Apr 2020 03:20:00 GMT

Stay Safe!

Re: Ported wrong number

dabr — Wed, 11 Sep 2019 20:04:43 GMT

@lwhilton wrote:
how do I submit a ticket? I can't find anything that allows that

Click on the ? mark at the bottom of the page, then input ticket and then contact us.

Re: Ported wrong number

geopublic — Wed, 11 Sep 2019 20:04:45 GMT

@lwhilton wrote:
need help ASAP. I was just setting up an account for my mom and everything was going fine. I was logged in both my account and hers and ported her number to my account by mistake and have lost my cell number and her number is now on my account. I need this repaired ASAP THank you!

@lwhilton Yikes!! I think best scenario is to give your account to you mom and ask the moderator if your old number is available and see if they can assign it to your mom's newly activated account. If not, then you will have to select a new number for that account.

Good luck!!

Re: Ported wrong number

iliketotalk — Wed, 11 Sep 2019 20:06:13 GMT

Re: Ported wrong number

geopublic — Wed, 11 Sep 2019 20:06:25 GMT

@lwhilton wrote:
how do I submit a ticket? I can't find anything that allows that

@lwhilton

Re: No services after porting my number

Luddite — Wed, 11 Sep 2019 20:47:53 GMT

@lwhilton Moved your post to its own thread as you say it's complicated. If you provide more details the Community will try to assist you.

Otherwise, contact the maderators (typo on perpose ). To get a ticket click the ? on the lowerr right of this page, enter "ticket", then click "Contact us", then click "Submit ticket", and follow the directions to do so.

Response time is 2 - 5 days so engage a backup plan. Mine is using fongo.com over wifi.

Lost cell phone number - need help asap

lwhilton — Wed, 11 Sep 2019 22:00:45 GMT

I have had a public mobile account for a few months and love it. Convinced my mom to switch and set up her new account today. In the process I had two windows open, one with my account and one with her new one. Looks like I tranferred her old number to my account and now my number is gone. I've spent hours trying to get in touch with someone and get my number back. Hoping someone can help and she doesn' have her old number any more either and we need them ASAP. Thank you!

Re: Lost cell phone number - need help asap

Jb456 — Sun, 05 Apr 2020 03:19:17 GMT

Stay Safe!

Re: Lost cell phone number - need help asap

lwhilton — Wed, 11 Sep 2019 22:05:00 GMT

Someone said it wasn't detailed enough and still waiitng for a moderator. Hoping to get some service soon.

Re: Lost cell phone number - need help asap

Anonymous — Wed, 11 Sep 2019 22:06:34 GMT

@Jb456 wrote:

Mods can you merge threads?

I don't think mods do that. I think only the Oracle's do. I suppose the mods *could* but I've not seen it mentioned.

Tagging Oracle's seems to work though. @computergeek541 We'll see if he's around.

Re: Lost cell phone number - need help asap

Jb456 — Sun, 05 Apr 2020 03:19:33 GMT

Stay Safe!

Re: Lost cell phone number - need help asap

lwhilton — Wed, 11 Sep 2019 22:08:18 GMT

brutal, but thank you for the info.

Re: No services after porting my number

cavemantoronto — Wed, 11 Sep 2019 22:19:25 GMT

@lwhilton wrote:
I really need someone at Public mobile to call me back. It is a complicated situation

Did you give alternate number when making the port request. They might call to that phone number, but only way to for you to contact them is in private message to moderator_team or using Simon.

Re: Lost cell phone number - need help asap

lwhilton — Thu, 12 Sep 2019 01:01:58 GMT

Is the any way to speak with support on the phone?

Re: Lost cell phone number - need help asap

GinYVR — Thu, 12 Sep 2019 01:05:17 GMT

@lwhiltonNope that's what we get for bargain basement price.