topic Re: Issue porting from Rogers in Get Support

Issue porting from Rogers

BDK — Wed, 05 Jan 2022 12:01:37 GMT

I registered with a new account yesterday afternoon. When I inserted the SIM, it looked like everything was working and I received a text indicating the port was successful.

A few hours later I founf that calls/texts to some phone numbers work and other say they are long distance (when they are local and the same area code). The calls are not able to complete successfully. The odd part is that some calls work while others do not. Data is up and running fine.

The phone has been restarted and the SIM taken out and placed back when it was off but no success. No idea why it is working inconsistently. The old Rogers SIM says there is no service. I am at 19 hours after activation.

Your suggestions and/or help are appreciated.

Re: Issue porting from Rogers

GR — Wed, 11 Sep 2019 16:58:50 GMT

@BDK did you try putting a 1 in front of the numbers that you can't call?

Re: Issue porting from Rogers

popping — Wed, 11 Sep 2019 17:02:31 GMT

@BDK

Did you dial 1 in front of area code + phone number?

You may try the lost/stolen phone trick to re-provision your plan feature again.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this does not work, try add $1 to your account to trigger running provison software again.

If both trick fails, you may create a trouble ticket using the ? button at the botton right corner of this page.

Re: Issue porting from Rogers

BDK — Wed, 11 Sep 2019 17:04:54 GMT

Forgot to metion that. Yes have added in a (1) at the beginning of the number.

Re: Issue porting from Rogers

geopublic — Wed, 11 Sep 2019 17:05:12 GMT

@BDK Sounds like the port completed without any issues. As for the LD just make sure that in your contacts setup all numbers to use the +1 prefix and that message goes away.

Re: Issue porting from Rogers

GR — Wed, 11 Sep 2019 17:06:13 GMT

@BDK you can try everything that @popping said in that order! Good luck

Re: Issue porting from Rogers

BDK — Wed, 11 Sep 2019 17:08:10 GMT

I will double check. The phone is for a family member so I will have them retry when I am watching them. Hopefully it does the trick (if there was no +1). Odd though that it seems to work for some numbers but not others (same area code) and it worked fine with the prior provider.

Re: Issue porting from Rogers

geopublic — Wed, 11 Sep 2019 17:10:33 GMT

@BDK Mentioned that the issue is with some numbers not all so I don't think the lost/stolen trick etc will make a difference in this case.

Re: Issue porting from Rogers

BDK — Thu, 19 Sep 2019 18:07:30 GMT

Sorry about the delay. I looked at the family member's phone. The issue was only affecting new numbers added. When I checked the numbers added, they entered in the area code numbers in the wrong sequence.

I appreciate the responses and help. Embarrasing issue but better to know it was just a user vs something else. Like the saying goes 'the simplest answer is most often correct'.

Regards,

Re: Issue porting from Rogers

darlicious — Fri, 20 Sep 2019 10:14:36 GMT

Senior moment? It happens at all ages....happy it's resolved. It's nice to have a community to reach out to even if it isn't related to a pm problem in the end.