topic Re: Over Charged, and my SIM was not activated in Get Support

Over Charged, and my SIM was not activated

Tvinny — Wed, 05 Jan 2022 12:01:25 GMT

I went to activate my SIM card, but the page said it was unable to do so due to card issuer problem and that my card was not charged. So i tried a few times, to see if it was simply a internet issue, or what not. I checked my bank shortly after and i was charged 5x at 56.50$, and on top of that i was not able to activate my SIM, and i am unable to log into my account. I have sent 2 messages to the morderator team and have not heard anything back.

If someone could provide a phone # (there has to be one, due to the retailers needing to contact someone) or help get me in contact with someone that could help that would be greatly appreciated, as i am in need of a phone as i am in the middle of a custody battle and my lawyer is unable to contact me if i don't have this phone sorted out.

Thank you in adanvance,

Tyler

Re: Over Charged, and my SIM was not activated

hycm53 — Fri, 29 Mar 2019 14:17:21 GMT

@Tvinny wrote:
I went to activate my SIM card, but the page said it was unable to do so due to card issuer problem and that my card was not charged. So i tried a few times, to see if it was simply a internet issue, or what not. I checked my bank shortly after and i was charged 5x at 56.50$, and on top of that i was not able to activate my SIM, and i am unable to log into my account. I have sent 2 messages to the morderator team and have not heard anything back.

If someone could provide a phone # (there has to be one, due to the retailers needing to contact someone) or help get me in contact with someone that could help that would be greatly appreciated, as i am in need of a phone as i am in the middle of a custody battle and my lawyer is unable to contact me if i don't have this phone sorted out.

Thank you in adanvance,
Tyler

The only way you can contact is moderator team. Send private message to

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Over Charged, and my SIM was not activated

Metal1967 — Fri, 29 Mar 2019 14:17:26 GMT

@Tvinny

There is no phone number to call.....moderators as you have already done is your only option..

Re: Over Charged, and my SIM was not activated

hycm53 — Fri, 29 Mar 2019 14:17:48 GMT

@Tvinny wrote:
I went to activate mySIMM card, but the page said it was unable to do so due to card issuer problem and that my card was not charged. So i tried a few times, to see if it was simply ainternett issue, or what not. I checked my bank shortly after and i was charged5xx at 56.50$, and on top of that i was not able to activate mySIMM, and i am unable to log into my account. I have sent 2 messages to themorderatorr team and have not heard anything back.

If someone could provide a phone # (there has to be one, due to the retailers needing to contact someone) or help get me in contact with someone that could help that would be greatly appreciated, as i am in need of a phone as i am in the middle of a custody battle and my lawyer is unable to contact me if i don't have this phone sorted out.

Thank you inadanvancee,
Tyler

The only way you can contact is moderator team. Send private message to

httpss:/productioncommunityypublicmobilee.cat55/notescomposepagee/note-to-user-id/22437

Re: Over Charged, and my SIM was not activated

Lieux — Fri, 29 Mar 2019 14:20:01 GMT

@Tvinny wrote:
I went to activate my SIM card, but the page said it was unable to do so due to card issuer problem and that my card was not charged. So i tried a few times, to see if it was simply a internet issue, or what not. I checked my bank shortly after and i was charged 5x at 56.50$, and on top of that i was not able to activate my SIM, and i am unable to log into my account. I have sent 2 messages to the morderator team and have not heard anything back.

If someone could provide a phone # (there has to be one, due to the retailers needing to contact someone) or help get me in contact with someone that could help that would be greatly appreciated, as i am in need of a phone as i am in the middle of a custody battle and my lawyer is unable to contact me if i don't have this phone sorted out.

Thank you in adanvance,
Tyler

Don't worry if something went bad for you and 5x payments were taken the moderator will fix that for you. waiting time is few hours to 2 days. Be patient....and you don't need a lawyer yet..

Re: Over Charged, and my SIM was not activated

Tvinny — Fri, 29 Mar 2019 14:23:31 GMT

So i am out 250$ + my phone possibly for days.

Re: Over Charged, and my SIM was not activated

Lieux — Fri, 29 Mar 2019 14:28:35 GMT

@Tvinny wrote:
So i am out 250$ + my phone possibly for days.

I can understand your frustration...

Re: Over Charged, and my SIM was not activated

Mary_M — Fri, 29 Mar 2019 14:34:52 GMT

Hey @Tvinny,

thanks for reaching out to us !

We can totally understand your situation - we've received your message and one of our mods will get back to you shortly. Please allow us to help.

Best,

Mary

Re: Over Charged, and my SIM was not activated

Tvinny — Fri, 29 Mar 2019 14:36:49 GMT

Thank you

Re: Over Charged, and my SIM was not activated

Dankaroo — Fri, 29 Mar 2019 15:04:39 GMT

@hycm53 wrote:
@Tvinny wrote:
I went to activate my SIM card, but the page said it was unable to do so due to card issuer problem and that my card was not charged. So i tried a few times, to see if it was simply a internet issue, or what not. I checked my bank shortly after and i was charged 5x at 56.50$, and on top of that i was not able to activate my SIM, and i am unable to log into my account. I have sent 2 messages to the morderator team and have not heard anything back.

If someone could provide a phone # (there has to be one, due to the retailers needing to contact someone) or help get me in contact with someone that could help that would be greatly appreciated, as i am in need of a phone as i am in the middle of a custody battle and my lawyer is unable to contact me if i don't have this phone sorted out.

Thank you in adanvance,
Tyler
The only way you can contact is moderator team. Send private message to
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Can you please mark this as a solution

Re: Over Charged, and my SIM was not activated

Tvinny — Fri, 29 Mar 2019 15:13:38 GMT

Will be marked as solution, when everything has been resolved.