topic Re: Porting a number in Get Support

Porting a number

Ivyyang — Wed, 05 Jan 2022 12:01:21 GMT

After successfully activating the SIM account by selecting a new number, I ported my old number. I can call with the old number, but can't receive phone calls," that number is not available"... Can anyone tell me why it is that?

Thanks a lot!

Re: Porting a number

GR — Wed, 11 Sep 2019 14:07:48 GMT

@Ivyyang it will do that until the port is complete! Once it's complete you'll get a text saying it is. It should be under an hour

Re: Porting a number

Ivyyang — Wed, 11 Sep 2019 14:25:48 GMT

I did it last night. There was a message from PM and asked me to "Contact us and complete the SIM and Activation online form" When I opened the link it is the same form that I have done to activate the SIM. Am I supposed to do it again? I can call with the old number though.

Re: Porting a number

GR — Wed, 11 Sep 2019 14:32:36 GMT

@Ivyyang no, you're supposed to send them a private message to the Moderator_Team and ask for help completing your port. Also you can go thru Simon bot by clicking the question mark on the right hand side of the webpage and make a ticket to get it fixed! Seeing it's a stuck port you can try your old Sim card and if it still works keep using it until the moderators fix your port

Re: Porting a number

RossN — Wed, 11 Sep 2019 14:34:26 GMT

@Ivyyang hi you will have to open a ticket with the moderators they can help click on simon bottom right corner he will help you fill out ticket

Re: Porting a number

geopublic — Wed, 11 Sep 2019 15:20:19 GMT

@Ivyyang wrote:
I did it last night. There was a message from PM and asked me to "Contact us and complete the SIM and Activation online form" When I opened the link it is the same form that I have done to activate the SIM. Am I supposed to do it again? I can call with the old number though.

@Ivyyang That means that there is an issue with your port because of incorrect or missing info.