topic Re: Account disabled in Get Support

Account disabled

samtse — Wed, 05 Jan 2022 12:01:16 GMT

Cannot login as the account was disabled. Thanks.

Re: Account disabled

hairbag1 — Fri, 29 Mar 2019 08:25:16 GMT

@samtse wrote:
Cannot login as the account was disabled. Thanks.

How long has it been disabled ? If over 90 days, then account is closed for good. You'd need to get a new sim and start over.

Re: Account disabled

Alex888 — Fri, 29 Mar 2019 08:25:44 GMT

@samtse Are you a returning customer or did you forget the password?

Re: Account disabled

Jackhyf63 — Sat, 30 Mar 2019 10:21:15 GMT

Your account will be suspended if payment is not received on your rate plan renewal date, and will expire/deactivate on the 90th day. That also means that on the 90th day you would lose your telephone number associated with your rate plan and your self-serve account will be disabled.Your old SIM card will not work either and you will have to create a new account.