topic Re: Suspended plan in Get Support

Suspended plan

Johnjohnson34 — Wed, 05 Jan 2022 12:01:02 GMT

My plan expired September 7th but I was unable to make a payment until September 10th at 2pm. My plan cost $50 and I have a balance of $50 in my public mobile account but it will not reactivate my plan and when I manually try to it asks me too pay another $50 voucher or enter a visa debit or credit card. There is no one to contact about this so it makes it difficult as I need a phone for important issues.

Re: Suspended plan

popping — Wed, 11 Sep 2019 05:41:59 GMT

@Johnjohnson34 wrote:
My plan expired September 7th but I was unable to make a payment until September 10th at 2pm. My plan cost $50 and I have a balance of $50 in my public mobile account but it will not reactivate my plan and when I manually try to it asks me too pay another $50 voucher or enter a visa debit or credit card. There is no one to contact about this so it makes it difficult as I need a phone for important issues.

If you have $50 avavilable fund in your account, click the re-activate button to get your plan started again. Did you tried that?

Re: Suspended plan

geopublic — Wed, 11 Sep 2019 05:50:31 GMT

@Johnjohnson34 wrote:
My plan expired September 7th but I was unable to make a payment until September 10th at 2pm. My plan cost $50 and I have a balance of $50 in my public mobile account but it will not reactivate my plan and when I manually try to it asks me too pay another $50 voucher or enter a visa debit or credit card. There is no one to contact about this so it makes it difficult as I need a phone for important issues.

@Johnjohnson34 If you tried the re-activate buttom via selfserve online without any sucess and have a credit card on file then just make a $1 one time payment into your account and it should start processing the renewal.

Re: Suspended plan

darlicious — Wed, 11 Sep 2019 07:05:47 GMT

You have to add enough funds to cover the taxes on your plan. If you are in bc I would be an additional $6, Alberta $2.50 and so on...then hit change plan, choose and immediately hit reactivate. This should start your plan again.

Re: Suspended plan

will13am — Wed, 11 Sep 2019 10:05:59 GMT

@darlicious wrote:
You have to add enough funds to cover the taxes on your plan. If you are in bc I would be an additional $6, Alberta $2.50 and so on...then hit change plan, choose and immediately hit reactivate. This should start your plan again.

Taxes would have been taken from the $50 top up. The account funds are before tax amounts. I am sure you have learned that by now.

Re: Suspended plan

Triguy — Wed, 11 Sep 2019 12:06:43 GMT

To contact a moderator, you can submit a ticket by clicking on the question mark on the bottom right through Simon.

Re: Suspended plan

ChuckYeah — Wed, 11 Sep 2019 12:16:26 GMT

Did you click to reactivate you plan and make a $1 payment as @geopublic recommended?

If that doesn't work:

You should consider creating a support ticket. Explain your issue to SIMON, the ? comment bubble in the bottom right.

Use as few words as possible to allow the BOT to understand you better. Answer his questions until you get to here:

Click on "Submit a ticket" and the Moderator team will take over your case and respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
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