topic 3 beeps and call drop - HELP!! in Get Support

3 beeps and call drop - HELP!!

Kaltonic — Wed, 05 Jan 2022 12:01:01 GMT

Hello anyone at the @CS_Agent

Can someone help me, please!!! In the last little while when someone calls me or I call them 3 beeps happen and disconnected after a 1 min. It is frustrating and annoying. Can some please help! @CS_Agent

Thank You.

Re: 3 beeps and call drop - HELP!!

Jb456 — Wed, 11 Sep 2019 05:17:36 GMT

According to this older thread a few years back people had this issue and they had to contact moderators to fix it.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/3-short-beeps-before-every-conversation-and-cut-off-at-less-than/td-p/65713

To contact MODs see pic below.

Re: 3 beeps and call drop - HELP!!

Anonymous — Wed, 11 Sep 2019 05:19:38 GMT

@Kaltonic wrote:
Hello anyone at the @CS_Agent

Can someone help me, please!!! In the last little while when someone calls me or I call them 3 beeps happen and disconnected after a 1 min. It is frustrating and annoying. Can some please help! @CS_Agent

Thank You.

Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

Failing that then you'll need to contact the moderators. This link still works for now.

Re: 3 beeps and call drop - HELP!!

Kaltonic — Wed, 11 Sep 2019 05:21:09 GMT

I tried all that I need someone at the @CS_Agent to help!

Thank You.

Re: 3 beeps and call drop - HELP!!

Jb456 — Wed, 11 Sep 2019 05:22:29 GMT

@Kaltonic wrote:
I tried all that I need someone at the @CS_Agent to help!

Thank You.