topic Re: International text..... in Get Support

International text.....

macjammin — Wed, 05 Jan 2022 12:00:41 GMT

On my plan it says that I have unlimited international text, but I am wondering whether this means that I can text from Canada to anywhere in the world or does it mean I can travel anywhere and text people back in Canada. I am heading to the states and wondering what are the best add ons. Help please and thanks.

Re: International text.....

hairbag1 — Thu, 28 Mar 2019 04:28:10 GMT

The plan you have means you can send or recieve international texts...while you're in Canada. Look into PM menu for US Roaming options.

Re: International text.....

ShawnC13 — Thu, 28 Mar 2019 04:28:16 GMT

@macjammin wrote:
On my plan it says that I have unlimited international text, but I am wondering whether this means that I can text from Canada to anywhere in the world or does it mean I can travel anywhere and text people back in Canada. I am heading to the states and wondering what are the best add ons. Help please and thanks.

It means while in Canada you can text anywhere. For travel to the US you will need one of the US roaming addon to have service while in the US

Re: International text.....

macjammin — Thu, 28 Mar 2019 04:37:45 GMT

Awesome , thanks for the speedy reply!!

🙂

Re: International text.....

macjammin — Thu, 28 Mar 2019 04:38:14 GMT

Awesome, thanks for the speedy reply!!

🙂

Re: International text.....

markevee — Thu, 28 Mar 2019 04:38:47 GMT

So international text is only in your home country. It is kinda decieving and I see your issue as it is somewhat false advertising.

I would contact a moderator and complain first, you can do that at this link. If they dont give you the add on for free, you can add it as a add on "US Roaming - Unlimited Text (10-day)" for $8.

I hope this helps

Re: International text.....

hairbag1 — Thu, 28 Mar 2019 04:45:05 GMT

@markevee wrote:
So international text is only in your home country. It is kinda decieving and I see your issue as it is somewhat false advertising.

I would contact a moderator and complain first, you can do that at this link. If they dont give you the add on for free, you can add it as a add on "US Roaming - Unlimited Text (10-day)" for $8.

I hope this helps

@markevee, I don't think telling customer to complain in hopes of getting a free Add-on is really the best option.

Re: International text.....

Anonymous — Thu, 28 Mar 2019 04:46:54 GMT

@markevee

You can't do anything with Public Mobile outside of Canada. The states is the only other place but you need roaming add-ons.

You can receive calls and texts from *anywhere*. You can send texts to *anywhere*.

I wouldn't call it deceiving.

Re: International text.....

kody420johnson — Thu, 28 Mar 2019 04:48:21 GMT

International means worldwide national would mean just home country

Re: International text.....

markevee — Thu, 28 Mar 2019 04:51:48 GMT

@Anonymous wrote:
@markevee
You can't do anything with Public Mobile outside of Canada. The states is the only other place but you need roaming add-ons.
You can receive calls and texts from *anywhere*. You can send texts to *anywhere*.
I wouldn't call it deceiving.

Yeah it is, international texting is international texting. I think most people would interpret that as meaning you can send and recieve text internationaly. They should reword it as "international texting from Canada" as it requires that clarification. Just because all the cell phone companies do it, doesn't mean it's right. Cell providers are notorious for selling products under false pretenses.

Re: International text.....

krazykiwi — Thu, 28 Mar 2019 04:53:31 GMT

@markevee wrote:
So international text is only in your home country. It is kinda decieving and I see your issue as it is somewhat false advertising.

I would contact a moderator and complain first, you can do that at this link. If they dont give you the add on for free, you can add it as a add on "US Roaming - Unlimited Text (10-day)" for $8.

I hope this helps

International text is as it sounds, your are able to send text to anywhere in the world and receive text from anywhere in the world while in Canada. It is advertised this way and says "While in Canada", I do not see what you consider false? I do not know of any carrier in Canada that allows you to roam and send text for free!

So I am not sure what they would be complaining about. Take a look at Bells plans....that's confusing, since when do we not consider the US international from Canada?

Re: International text.....

markevee — Thu, 28 Mar 2019 04:56:24 GMT

@hairbag1 wrote:
@markevee wrote:
So international text is only in your home country. It is kinda decieving and I see your issue as it is somewhat false advertising.

I would contact a moderator and complain first, you can do that at this link. If they dont give you the add on for free, you can add it as a add on "US Roaming - Unlimited Text (10-day)" for $8.

I hope this helps
@markevee, I don't think telling customer to complain in hopes of getting a free Add-on is really the best option.

Well it takes two seconds, and if no one complains, what is to stop a company from selling there service and products under false pretenses. I don't work for public mobile, and I'm just saying what i would do.

Re: International text.....

krazykiwi — Thu, 28 Mar 2019 05:07:00 GMT

@markevee wrote:
@hairbag1 wrote:
@markevee wrote:
So international text is only in your home country. It is kinda decieving and I see your issue as it is somewhat false advertising.

I would contact a moderator and complain first, you can do that at this link. If they dont give you the add on for free, you can add it as a add on "US Roaming - Unlimited Text (10-day)" for $8.

I hope this helps
@markevee, I don't think telling customer to complain in hopes of getting a free Add-on is really the best option.
Well it takes two seconds, and if no one complains, what is to stop a company from selling there service and products under false pretenses. I don't work for public mobile, and I'm just saying what i would do.

I think @hairbag1 was just being polite. I think I can speak for most here and say that we do not believe there is any false advertising going on. Maybe you are expecting a little too much. What carrier allows you to roam outside their coverage area and send text for free?

Re: International text.....

Anonymous — Thu, 28 Mar 2019 05:07:09 GMT

@markevee wrote:
@hairbag1 wrote:
@markevee wrote:
So international text is only in your home country. It is kinda decieving and I see your issue as it is somewhat false advertising.

I would contact a moderator and complain first, you can do that at this link. If they dont give you the add on for free, you can add it as a add on "US Roaming - Unlimited Text (10-day)" for $8.

I hope this helps
@markevee, I don't think telling customer to complain in hopes of getting a free Add-on is really the best option.
Well it takes two seconds, and if no one complains, what is to stop a company from selling there service and products under false pretenses. I don't work for public mobile, and I'm just saying what i would do.

Where one can actually use Public Mobile services is implied by coverage. The coverage is in Canada. Therefore all services are while in Canada...except any roaming agreements elsewhere which is currently only the states.

What company does NOT stretch the truth to shine the best light on its products or services. They can't outright lie by regulatory force but as long as they're inside of that then they're fine.

Re: International text.....

sunflowershine — Thu, 28 Mar 2019 05:20:41 GMT

@macjammin wrote:
On my plan it says that I have unlimited international text, but I am wondering whether this means that I can text from Canada to anywhere in the world or does it mean I can travel anywhere and text people back in Canada. I am heading to the states and wondering what are the best add ons. Help please and thanks.

@macjammin You cannot use the international call add on while you are in the States. You need the US roaming add on instead. BTW, you can download a free calling and texting app (such as TextNow, Fongo) before you heading there. You will need "roaming data" only. You can make free calls through wifi within North America. The app can access your contact info too. It will save a lot of money.

Re: International text.....

markevee — Thu, 28 Mar 2019 05:40:10 GMT

@krazykiwi wrote:
@markevee wrote:
@hairbag1 wrote:
@markevee wrote:
So international text is only in your home country. It is kinda decieving and I see your issue as it is somewhat false advertising.

I would contact a moderator and complain first, you can do that at this link. If they dont give you the add on for free, you can add it as a add on "US Roaming - Unlimited Text (10-day)" for $8.

I hope this helps
@markevee, I don't think telling customer to complain in hopes of getting a free Add-on is really the best option.
Well it takes two seconds, and if no one complains, what is to stop a company from selling there service and products under false pretenses. I don't work for public mobile, and I'm just saying what i would do.
I think @hairbag1 was just being polite. I think I can speak for most here and say that we do not believe there is any false advertising going on. Maybe you are expecting a little too much. What carrier allows you to roam outside their coverage area and send text for free?

Alright thanks for letting me know, I see both sides, just oviously I wasn't the only one confused about what international text encompasses. This person is inquiring about it. To answer your question- Not a single carrier allows you to text from outside thier coverage area, but they all like to advertise "international texting" without exactly clarifying the limitations. Should this be something we have to inquire about, or should we just beable to do it. I understand what it means, and clarifying it more won't deepen my knowledge. I think there is a degree of false advertising, and people with basic knowledge don't understand it, and it generates frustration, when your learn you got to pay extra.

Re: International text.....

zfx — Thu, 28 Mar 2019 19:36:44 GMT

Re: International text.....

Anonymous — Thu, 28 Mar 2019 06:08:15 GMT

@zfx wrote:
@markevee
Just go to sleep, it's getting late...

Getting being the operative word 🙂

I'm out in the real west.

Re: International text.....

computergeek541 — Thu, 28 Mar 2019 23:20:17 GMT

@slash407 wrote:
only get free text in the local area, if u text while roaming u get dinged

I wouldn't consider all of Canada as a "local area". If you are roaming, you just can't send texts. Please remember that you won't get "dinged" because there are zero pay-per-use charges at Public Mobile.

Re: International text.....

Oana_S — Fri, 29 Mar 2019 00:21:00 GMT

Hey @macjammin,

If your rate plan has international texting included, it means that you can send texts while in Canada to any international phone number at no extra charge. For you to be able to send texts while abroad, you`ll need a roaming option added to your phone line. Please do not hesitate to ask us in case you have other questions, we`ll be more than happy to help out! 🙂

Best regards,

Oana