topic Cannot receive some text messages nor calls in Get Support

Cannot receive some text messages nor calls

stefvanwyk — Wed, 05 Jan 2022 12:00:40 GMT

Hello,

I recently switched over from Rogers to PM and I do not receive text messages from my brother nor my dad (but I receive them from my co-worker). I have an iPhone but she doesn't.. nor does my dad/brother. People cannot call me, and when I call my phone from a landline I hear a constant beeping. Did I make the transfer incorrectly?

Thanks!
Stephanie

Re: Cannot receive some text messages nor calls

Luddite — Wed, 11 Sep 2019 02:18:02 GMT

Try your old SIM. If it works just keep using it until the PM SIM is functional. Do not close your old account; that will happen automatically.

If your port-in has stalled more than 3 hours you will need moderator assistance by submitting a ticket. To get a ticket click the ? on the lowerr right of this page, enter "ticket", then click "Contact us", then click "Submit ticket", and follow the directions to do so.

Response time is 2 - 5 days so engage a backup plan. Mine is using fongo.com over wifi.

When requested be ready to provide the following info:

PM SIM card number
Rogers account number, exactly as shown on your bill.
Rogers phone number
the account holder's name, exactly as shown on your bill
an Alternate Phone Number; someone else’s, not your own

Re: Cannot receive some text messages nor calls

2phones — Wed, 11 Sep 2019 02:23:25 GMT

Sometimes it's takes a bit for the port to fully go through.

A few phone resets might work as well.

Re: Cannot receive some text messages nor calls

GinYVR — Wed, 11 Sep 2019 02:30:24 GMT

@stefvanwykHow recent is recently? Do you have voicemail with your Rogers account? During porting aka transfer of number, usually all incoming calls are still routed to the old provider until the port is complete.

Re: Cannot receive some text messages nor calls

stefvanwyk — Thu, 12 Sep 2019 01:11:50 GMT

The transfer to PM was done a month ago. Yes I had voicemail with my old Rogers account, and two weeks ago I setup my new voicemail with my message (name) recording.

Re: Cannot receive some text messages nor calls

GinYVR — Thu, 12 Sep 2019 01:14:41 GMT

@stefvanwykSounds like you will need to contact the moderators to let their tech team figure out what's wrong. Click on the ?, talk to Simon about your problems, once he get some gist of what's going on. Type in Submit Ticket and it will create you a ticket for submission.

Re: Cannot receive some text messages nor calls

stefvanwyk — Thu, 12 Sep 2019 01:22:49 GMT

Thanks for your help! I will submit a ticket.

Re: Cannot receive some text messages nor calls

kimchurch — Tue, 10 Dec 2019 02:11:05 GMT

anybody have any idea why all of a sudden I cannot receive any text messages??? I can text people phone people & receive calls but cannot receive any text messages

Re: Cannot receive some text messages nor calls

computergeek541 — Tue, 10 Dec 2019 06:59:53 GMT

@kimchurch wrote:
anybody have any idea why all of a sudden I cannot receive any text messages??? I can text people phone people & receive calls but cannot receive any text messages

By any chance did you just come back from a trip from the U.S. and were using a U.S. roaming add-on that included text messaging?

Re: Cannot receive some text messages nor calls

kimchurch — Tue, 10 Dec 2019 13:41:04 GMT

I had a USA add on last weekend, my phone was fine until Saturday, so a week since I was using my USA add on - I do this alot & have not had any problem changing back to Canada - though almost everytime I have to get hold of them because the USA add on won't work, they almost everytime have to do something on their end to activate it

Re: Cannot receive some text messages nor calls

davidchicoyne — Tue, 10 Dec 2019 13:49:38 GMT

i submitted a ticket last week because my sim card stopped working...i tried my wifes sim card and it worked perfectly, so its not my phone..... havent heard a word back from public mobile !

i'm in eastern canada and in a remote area AND REALLY need my phone.

i have wifi and can receive messages on messenger, but no phone and no text....

i've been with public mobile for over 10 years... figured i would get a better respoce to fix this problem

Re: Cannot receive some text messages nor calls

Dunkman — Tue, 10 Dec 2019 13:53:51 GMT

@kimchurch

@kimchurch wrote:
I had a USA add on last weekend, my phone was fine until Saturday, so a week since I was using my USA add on - I do this alot & have not had any problem changing back to Canada - though almost everytime I have to get hold of them because the USA add on won't work, they almost everytime have to do something on their end to activate it

It is a known glitch in the system. When your US roaming add on expires on the 10th day, the text does not work. Usually, it will fix by itself within 24 hours. You could contact moderator to try to fix again. Try rebooting your phone also.....

Re: Cannot receive some text messages nor calls

Dunkman — Tue, 10 Dec 2019 13:55:22 GMT

@davidchicoyne wrote:
i submitted a ticket last week because my sim card stopped working...i tried my wifes sim card and it worked perfectly, so its not my phone..... havent heard a word back from public mobile !
i'm in eastern canada and in a remote area AND REALLY need my phone.
i have wifi and can receive messages on messenger, but no phone and no text....
i've been with public mobile for over 10 years... figured i would get a better respoce to fix this problem

@davidchicoyne

If you have not heard back from moderator within 48 hours, you should resubmit a ticket. Did you try your PM SIM card in your wife's phone?

Re: Cannot receive some text messages nor calls

kimchurch — Tue, 10 Dec 2019 13:59:59 GMT

my add on expired yesterday (Monday) but this problem started on Saturday - I have tried re-booting - I have not had this problem before & have used the USA add on quite a few times, took about 4 hours yesterday but was finally able to send a message to the moderators

Re: Cannot receive some text messages nor calls

venkatareddi — Tue, 10 Dec 2019 16:02:26 GMT

I am also unable to recieve or make either calls or text even though the Public Mobile SIM got activited and this number got ported 2 weeks ago from Virgin. No clue what to do, please help

Re: Cannot receive some text messages nor calls

hairbag1 — Tue, 10 Dec 2019 16:05:05 GMT

@venkatareddi wrote:
I am also unable to recieve or make either calls or text even though the Public Mobile SIM got activited and this number got ported 2 weeks ago from Virgin. No clue what to do, please help

For starters..try cycling phone off / on to see if that gets you going. Does you old sim still work in the phone ?

Let us know.

Re: Cannot receive some text messages nor calls

davidchicoyne — Tue, 10 Dec 2019 16:42:58 GMT

yes i did, it didnt work

Re: Cannot receive some text messages nor calls

Anonymous — Tue, 10 Dec 2019 16:46:44 GMT

@davidchicoyne wrote:
yes i did, it didnt work

Is your service showing as active?

Maybe try manually adding a dollar into your account and restart the phone.

Re: Cannot receive some text messages nor calls

davidchicoyne — Tue, 10 Dec 2019 17:10:44 GMT

its showing NO SERVICE,,,,

my bill gets paid on the same day every month for over 10 years,,,

never had this problem before, but its causing me lots of trouble

Re: Cannot receive some text messages nor calls

hairbag1 — Tue, 10 Dec 2019 17:12:59 GMT

@davidchicoyne wrote:
its showing NO SERVICE,,,,
my bill gets paid on the same day every month for over 10 years,,,
never had this problem before, but its causing me lots of trouble

Log into My Account...does is show your account ACTIVE or something else ?