topic Re: Roaming add-on doesn't work in Get Support

Roaming add-on doesn't work

Marvin82 — Wed, 05 Jan 2022 12:00:29 GMT

Hello,

I purchased a US roaming add-on last year. Since then I have been to the States three times and it never worked. How can I get my money back?

Re: Roaming add-on doesn't work

GinYVR — Wed, 11 Sep 2019 01:17:45 GMT

@Marvin82You need to contact the moderators for refund / account issue.. however do note the US Roaming add ons only last for 10 days.

Re: Roaming add-on doesn't work

Jb456 — Wed, 11 Sep 2019 01:20:35 GMT

usa roaming add on is only good for 10 days from purchase..if you purchased an add-on last year it wouldn't be good anymore .so not sure what you're asking for??

Re: Roaming add-on doesn't work

hairbag1 — Wed, 11 Sep 2019 01:31:22 GMT

@Marvin82 wrote:
Hello,

I purchased a US roaming add-on last year. Since then I have been to the States three times and it never worked. How can I get my money back?

Log into My Account...under Account Status, look for Plan Details. Click it and it'll tell you what add-ons you current subscribe to.

Be aware that the 10 Day US Roaming Add-on is only usable for ....10 days from the time you buy it.

Public Mobile has a no refund pilosophy...especially when customer errs.

Re: Roaming add-on doesn't work

Marvin82 — Wed, 11 Sep 2019 01:31:31 GMT

Okay, but then it should at least have worked the first time - it didn't

How can I get my money back?

Re: Roaming add-on doesn't work

Marvin82 — Wed, 11 Sep 2019 01:32:36 GMT

How can I contact them?

Re: Roaming add-on doesn't work

Jb456 — Wed, 11 Sep 2019 01:35:38 GMT

@Marvin82 wrote:
Okay, but then it should at least have worked the first time - it didn't
How can I get my money back?

If you purchased add-on last year and been in USA three times since and never contacted them after your purchase when it originally did not work. I do not think they would provide any sort of refund.

But pic below shows how you can contact moderators.

Re: Roaming add-on doesn't work

GinYVR — Wed, 11 Sep 2019 01:34:49 GMT

@Marvin82You can use this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 or use SIMon by clicking on the lower right hand corner.

Do expect a response could take 48hours or more.