topic Re: No Service after Signing Up in Get Support

No Service after Signing Up

RodneyN — Wed, 05 Jan 2022 12:00:20 GMT

Hi,

I signed up for PM on March 22. It is now March 27th and my phone still shows No Service. I ported over a Telus landline number, so from my understanding this can take a few days? Can anyone speed this up and verify it will work?

Re: No Service after Signing Up

hairbag1 — Wed, 27 Mar 2019 18:02:27 GMT

@RodneyN wrote:
Hi,

I signed up for PM on March 22. It is now March 27th and my phone still shows No Service. I ported over a Telus landline number, so from my understanding this can take a few days? Can anyone speed this up and verify it will work?

When you log into My Account, does it show as Active ?

Re: No Service after Signing Up

Lieux — Wed, 27 Mar 2019 18:02:36 GMT

@RodneyN a écrit :
Hi,

I signed up for PM on March 22. It is now March 27th and my phone still shows No Service. I ported over a Telus landline number, so from my understanding this can take a few days? Can anyone speed this up and verify it will work?

It can take 7 days for a landline...you can write a message to the moderator to ask if everything will be ok if you want..here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 waiting time is few hours to 2 days...but it's probably Telus who doesn't want that you leave them...

Re: No Service after Signing Up

Pizzaeh — Wed, 27 Mar 2019 18:03:27 GMT

@RodneyN wrote:
Hi,

I signed up for PM on March 22. It is now March 27th and my phone still shows No Service. I ported over a Telus landline number, so from my understanding this can take a few days? Can anyone speed this up and verify it will work?

Porting in a landline can take up to 7 days. As long as the landline hasn't been cancelled, it will still work (on the previous carrier) until the port is complete. Is the landline still working?

Re: No Service after Signing Up

popping — Wed, 27 Mar 2019 18:06:02 GMT

@RodneyN wrote:
Hi,

I signed up for PM on March 22. It is now March 27th and my phone still shows No Service. I ported over a Telus landline number, so from my understanding this can take a few days? Can anyone speed this up and verify it will work?

Porting landline will take about a week.

Is your Telus landline is still working?

Is your phone showing Public Mobile on the top noticification bar?

Is your account status active?

If your Telus landline is not working and your account status is active, send a private message to moderator for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service after Signing Up

cavemantoronto — Thu, 28 Mar 2019 01:58:21 GMT

@RodneyN wrote:
Hi,

I signed up for PM on March 22. It is now March 27th and my phone still shows No Service. I ported over a Telus landline number, so from my understanding this can take a few days? Can anyone speed this up and verify it will work?

Landline or not, your Public service should work. Porting doesn't have to be done and your service should work. Incoming calls would still go to Telus landline until done.

What phone model? It might not be compatible. And as asked, does account say active?

Re: No Service after Signing Up

RodneyN — Sun, 31 Mar 2019 19:10:23 GMT

The account shows active and the phone says it is compatible. It is an Iphone 6. It still shows no service and nothing works.

Re: No Service after Signing Up

Lieux — Sun, 31 Mar 2019 19:11:27 GMT

@RodneyN wrote:
The account shows active and the phone says it is compatible. It is an Iphone 6. It still shows no service and nothing works.

Did you write to the moderator?

Re: No Service after Signing Up

RodneyN — Sun, 31 Mar 2019 19:21:00 GMT

Yeah, I did about 36 hours ago, but havent heard anything back yet

Re: No Service after Signing Up

Lieux — Sun, 31 Mar 2019 19:22:48 GMT

@RodneyN wrote:
Yeah, I did about 36 hours ago, but havent heard anything back yet

Oops..some more patience...

Re: No Service after Signing Up

RodneyN — Sun, 31 Mar 2019 19:27:13 GMT

My only worry here is that the landline number I was porting over, will get disconnected on April 4th. Kind of running out of time here...as I oringinally activated on March 22nd. I was not expecting this much of a delay as the other 2 phones I have set up for family activated right away.

Re: No Service after Signing Up

Lieux — Sun, 31 Mar 2019 19:29:29 GMT

@RodneyN wrote:
My only worry here is that the landline number I was porting over, will get disconnected on April 4th. Kind of running out of time here...as I oringinally activated on March 22nd. I was not expecting this much of a delay as the other 2 phones I have set up for family activated right away.

Ok ...yes that's a short time..but 4 days left...